Getting Error Code: AADB2C90037

[Bit-Shifts]

AADB2C90037: An error occurred while processing the request. Please contact administrator of the site you are trying to access.

What does this error code mean, having an awfully hard time troubleshooting not knowing this.

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Document Details

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• ID: fa732de6-2cab-d780-aa21-dfec80e0a8fe
• Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e
• Content: Sign-in activity report error codes in the Azure Active Directory portal
• Content Source: articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md
• Service: active-directory
• Sub-service: report-monitor
• GitHub Login: @MARKUSVI
• Microsoft Alias: markvi

[BhargaviAnnadevara]

@Bit-Shifts Thanks for the question! We're investigating this and will get back to you shortly.

[shashishailaj]

@Bit-Shifts This is a B2C error I am not sure which sample you have run this error into however could you please try the B2c custom policy starterpack https://github.com/Azure-Samples/active-directory-b2c-custom-policy-starterpack and follow the SocialAndLocalAccounts setup . If you do that I believe that should work and you may not get this error. Please let us know in case this worked.

[Bit-Shifts]

@shashishailaj I need the meaning of this error code. I have a custom policy that I created based off of the custom policy starter pack and getting this error. I need to be able to debug this error not just use the basic sample starterpack policy.

[shashishailaj]

@Bit-Shifts Thank you for clarification. I am engaging the author for helping on this further.

@MARKUSVI Could you please help with this doc enhancement request for B2C specific error codes just as we have AAD specific ones at https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes

[tjoudeh]

Hi @shashishailaj this is important to have a document which lists the B2C specific error codes, I kept searching but nothing is well documented yet.

[Bit-Shifts]

@shashishailaj Yes there is no documentation on any B2C error codes that I'm aware of or can find. This is a must have for a professional service like B2C Active Directory

[ghost]

The B2B team is going to release an error code reference soon.

#please-close

[shashishailaj]

@Bit-Shifts as per the update from the author mark above , an error reference is going to be released soon.

[AbhishekHumagain]

Any updates on this?

[mrvladis]

@MARKUSVI @shashishailaj Why did we close this issue without being resolved?
Did you actually published B2C errors and above in particular?

I hope definition of "soon" mentioned above is less than a year :)

[ajbrun]

Any update on this? I am also receiving this error message and so far haven't found anything documenting it...

https://jwt.ms/#error=server_error&error_description=AADB2C90037%3a+An+error+occurred+while+processing+the+request.+Please+contact+administrator+of+the+site+you+are+trying+to+access.%0d%0aCorrelation+ID%3a+185b015e-8aca-4719-aca4-1ad228de87c8%0d%0aTimestamp%3a+2020-05-11+09%3a35%3a34Z%0d%0a

@shashishailaj - could this issue be reopened until a link to the relevant documentation be added to this issue as a response?

[mrvladis]

@ajbrun It may be faster for you to either try to re-build your policies with the templates from social accounts or explore AWS Cognito.

[eino-makitalo]

I get this also
Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler: Error: Message contains error: 'server_error', error_description: 'AADB2C90037: An error occurred while processing the request. Please contact administrator of the site you are trying to access.
Correlation ID: 5577cb7d-6504-49ef-9947-dacf20d94672
Timestamp: 2020-07-01 15:19:18Z
', error_uri: 'error_uri is null'.
fail: Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler[12]
Message contains error: 'server_error', error_description: 'AADB2C90037: An error occurred while processing the request. Please contact administrator of the site you are trying to access.
Correlation ID: 5577cb7d-6504-49ef-9947-dacf20d94672
Timestamp: 2020-07-01 15:19:18Z
', error_uri: 'error_uri is null'.

[eino-makitalo]

@ajbrun This helped me https://stackoverflow.com/questions/60140997/b2c-custom-policy-skip-signup-for-aad-by-authenticationsource-ends-up-with-aadb2

I add this line to custom B2C :
<OutputClaim ClaimTypeReferenceId="objectId" PartnerClaimType="oid"/>

They really should document this error code

[fvarukhin]

Today is 2022, I got same error code... I looked up to the google and found doc https://docs.microsoft.com/en-us/azure/active-directory-b2c/error-codes ..
and I found out that

still no documentation aboput this error... I'm depressed :(
Please do something! I need to understand what i did wrong what the source of the problem?

[MarileeTurscak-MSFT]

@MARKUSVI is there an update on this?

[sparksterz]

Just got it today as well...getting nothing via app insights. Issue started occurring for me while trying to add in logic from the force password reset sample into my already existing workflow.

EDIT: Nevermind, finally came through. In my case seemed to be an issue with AAD-UserReadUsingObjectId not being able to find an objectId. Though I'll see if I can find out why and if that resolves my issue.

[OpenSourceLucy]

I had the same issue and fixed it by adding the required OutputClaims into the TechnicalProfile of my custom IdP.

<ClaimsProvider>
  <Domain>digitaltrust.net</Domain>
  ...
  <TechnicalProfiles>
    <TechnicalProfile Id="Keycloak-OpenIdConnect">
      ...
      <OutputClaims>
        <OutputClaim ClaimTypeReferenceId="identityProvider" DefaultValue="digitaltrust.net" AlwaysUseDefaultValue="true" />
        <OutputClaim ClaimTypeReferenceId="issuerUserId" PartnerClaimType="preferred_username" />
        <OutputClaim ClaimTypeReferenceId="givenName" PartnerClaimType="given_name" />
        <OutputClaim ClaimTypeReferenceId="surname" PartnerClaimType="family_name" />
        <OutputClaim ClaimTypeReferenceId="displayName" PartnerClaimType="name" />
        <OutputClaim ClaimTypeReferenceId="email" PartnerClaimType="email" />
      </OutputClaims>
      <OutputClaimsTransformations>
        <OutputClaimsTransformation ReferenceId="CreateAlternativeSecurityId" />
      </OutputClaimsTransformations>
      ...
    </TechnicalProfile>
  </TechnicalProfiles>
  ...
</ClaimsProvider>

[onionhammer]

Getting AADB2C90037 after following this guide closely:
https://docs.microsoft.com/en-us/azure/active-directory-b2c/identity-provider-azure-ad-multi-tenant?pivots=b2c-custom-policy

[shlipsey3]

Hello to those who are following along on this issue! I've recently taken over this content area and am trying to find answers to a few lingering questions. The error code in question from the start of this issue (AADB2C90037) is a generic error code, which I know isn't helpful. In a nutshell, it's triggered by an issue in a different service so the details may not be visible. To troubleshoot the error, you'll need to find the details of the CorrelationId and provide that in a support request. That information will be used to track down the source of the problem.

I am updating the table in this article to provide those steps so that you can start the troubleshooting process.
https://learn.microsoft.com/en-us/azure/active-directory-b2c/error-codes

I'm also working on updating this article to provide better context around error codes and next steps.
https://learn.microsoft.com/en-us/azure/active-directory/reports-monitoring/concept-sign-ins#feedback

I hope this information helps - I know it's not the ideal answer. Thanks!

[shlipsey3]

#please-close

[vinlaurens]

Like @onionhammer I got this exact issue as of today after following the guide on https://docs.microsoft.com/en-us/azure/active-directory-b2c/identity-provider-azure-ad-multi-tenant?pivots=b2c-custom-policy in detail.

It seems documentation is still not up to par as no one knows anything. Any updates on this?

[shlipsey3]

Hello,

The error code mentioned in this issue is a generic error code, so you need to find the CorrelationId and provide that in a support request.

If there is something specific about the article you referenced, please open a new issue from that article so that the appropriate author is notified.

Thanks!