troubleshoot-faq.md

title	description	ms.date	ms.topic	author	ms.author	search.audienceType
Frequently asked questions for Dynamics 365 Customer Insights - Journeys - General	Learn about general FAQs for Dynamics 365 Customer Insights - Journeys.	08/23/2023	troubleshooting	alfergus	alfergus	admin customizer enduser

Frequently asked questions for Dynamics 365 Customer Insights - Journeys - General

Where can I find help for errors, unexpected behavior, crashes, or bugs?

The list below details sources and channels for issues that you can find solutions to in the documentation:

• Dynamics 365 Customer Insights - Journeys community forum
• Dynamics 365 Customer Insights - Journeys ideas site
• Dynamics 365 Licensing Guide
• Create a Dynamics 365 support ticket

You can leave feedback on the documentation by selecting Submit and view feedback for this page at the bottom of any docs page. You also help us improve our documentation by selecting Yes or No under Is this page helpful? on the right side of any docs page.

How can I create a support ticket from the Power Platform admin center?

Admins can use the Help + support experience in the Power Platform admin center to open support requests.

1. Sign in to the Power Platform admin center with your admin credentials.

2. Select Help + support > New support request.

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3. Select Dynamics 365 Customer Engagement > Customer Insights - Journeys app.

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Where can I learn about known issues and limitations in the Customer Insights - Journeys app?

• To learn about known issues, check out Known issues and workarounds.
• To learn about limitations, check out the Fair use policy.

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