| title | description | author | ms.author | ms.reviewer | ms.topic | ms.collection | ms.date | ms.custom |
|---|---|---|---|---|---|---|---|---|
International availability of Dynamics 365 Contact Center |
Discover which geographic locations and languages are supported by Dynamics 365 Contact Center. |
neeranelli |
nenellim |
nenellim |
conceptual |
07/01/2024 |
bap-template |
This document provides information about the geographic location and language availability of live chat, digital messaging, and voice channels in Dynamics 365 Contact Center.
Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Dynamics 365 Contact Center is available. These geographic locations refer to your Microsoft 365 tenant only and not the data center where your Power Platform environment or org instance resides.
See the following table for the availability of the channels in the supported geographical regions.
| Region | Digital | Voice |
|---|---|---|
| Asia Pacific | Yes | Yes |
| Australia | Yes | Yes |
| Canada | Yes | Yes |
| Europe | Yes | Yes |
| France | Yes | No |
| Germany | Yes | No |
| Government Community Cloud High (GCC High) | No | No |
| Government Community Cloud Moderate (GCC Moderate) | No | No |
| India | Yes | No |
| Japan | Yes | No |
| North America | Yes | Yes |
| South America | Yes | No |
| Switzerland | Yes | No |
| United Arab Emirates (UAE) | Yes | No |
| United Kingdom | Yes | Yes |
See the following table for the languages supported by the different features in Dynamics 365 Contact Center.
| Language | Language code | Digital | Voice |
|---|---|---|---|
| Arabic - Saudi Arabia | ar-SA | Yes | No |
| Bulgarian | bg-BGC | Yes | Yes |
| Catalan - Spain | ca-ES | Yes | Yes |
| Chinese - China - Mandarin | zh-CN | Yes | Yes |
| Chinese - HK SAR - Cantonese | zh-HK | Yes | Yes |
| Chinese - Taiwan - Traditional | zh-TW | Yes | Yes |
| Croatian - Croatia | hr-HR | Yes | Yes |
| Czech - Czech Republic | cs-CZ | Yes | Yes |
| Danish - Denmark | da-DK | Yes | Yes |
| Dutch - Belgian | nl-BE | Yes | Yes |
| Dutch - Netherlands | nl-NL | Yes | Yes |
| English - Australia | en-AU | Yes | Yes |
| English - India | en-IN | Yes | No |
| English - New Zealand | en-NZ | Yes | Yes |
| English - United Kingdom | en-GB | Yes | Yes |
| English - United States | en-US | Yes | Yes |
| Estonian - Estonia | et-EE | Yes | Yes |
| Finnish - Finland | fi-FI | Yes | Yes |
| French - Canada | fr-CA | Yes | Yes |
| French - France | fr-FR | Yes | Yes |
| German - Germany | de-DE | Yes | Yes |
| Greek - Greece | el-GR | Yes | Yes |
| Hebrew - Israel | he-IL | Yes | Yes |
| Hindi - India | hi-IN | Yes | Yes |
| Hungarian - Hungary | hu-HU | Yes | Yes |
| Indonesian - Indonesia | id-ID | Yes | Yes |
| Italian - Italy | it-IT | Yes | Yes |
| Japanese - Japan | ja-JP | Yes | Yes |
| Korean - Korea | ko-KR | Yes | Yes |
| Latvian - Latvia | lv-LV | Yes | Yes |
| Lithuanian - Lithuania | lt-LT | Yes | Yes |
| Malay - Malaysia | ms-MY | Yes | Yes |
| Norwegian Bokmal - Norway | nb-NO | Yes | Yes |
| Polish - Poland | pl-PL | Yes | Yes |
| Portuguese - Brazil | pt-BR | Yes | Yes |
| Portuguese - Portugal | pt-PT | Yes | Yes |
| Romanian - Romania | ro-RO | Yes | Yes |
| Russian - Russia | ru-RU | Yes | Yes |
| Shanghainese (China) | zh-WU | Yes | No |
| Slovak - Slovakia | sk-SK | Yes | Yes |
| Slovenian - Slovenia | sl-SL | Yes | Yes |
| Spanish - Mexico | es-MX | Yes | Yes |
| Spanish - Spain | es-ES | Yes | Yes |
| Spanish - United States | es-US | Yes | Yes |
| Swedish - Sweden | sv-SE | Yes | Yes |
| Thai - Thailand | th-TH | Yes | Yes |
| Turkish - Turkey | tr-TR | Yes | Yes |
| Ukrainian - Ukraine | uk-UA | Yes | No |
| Vietnamese - Vietnam | vi-VN | Yes | Yes |
Languages supported in voice-enabled copilots
Languages supported in Copilot features
System requirements for Dynamics 365 Contact Center