configure-ongoing-conversations-dashbaord.md

title	description	ms.date	ms.topic	author	ms.author	feedback_product_url
Manage access to Ongoing Conversations dashboard | MicrosoftDocs	Instructions to view Ongoing Conversations dashboard for Omnichannel for Customer Service app on web.	06/20/2019	article	neeranelli	nenellim	https //experience.dynamics.com/ideas/categories/list/?category=a7f4a807-de3b-eb11-a813-000d3a579c38&forum=b68e50a6-88d9-e811-a96b-000d3a1be7ad

Manage access to Ongoing Conversations dashboard

[!INCLUDEcc-feature-availability]

To access the Omnichannel Ongoing Conversations dashboard, you must assign Omnichannel supervisor role to the users. To learn more, see Assign roles and enable users for Omnichannel for Customer Service.

Once the users get access, the Omnichannel Ongoing Conversations dashboard is available on Unified Service Desk and Omnichannel for Customer Service app on web.

For Unified Service Desk, you must add users to supervisor configuration for the dashboard to be available in the home session app tab. To learn more, see Add users to supervisor configuration.

See also

View and understand Omnichannel Ongoing Conversations dashboard.

[!INCLUDEfooter-include]