error-code-reference.md

title	description	ms.date	ms.topic	author	ms.author
Error code reference for Omnichannel for Customer Service | MicrosoftDocs	This topic contains reference information about the error codes and error messages that are returned when using the live chat SDK methods.	04/04/2022	reference	gandhamm	mgandham

Error code reference for Omnichannel for Customer Service

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Here are the error codes and error messages that are returned by the live chat SDK methods.

Error code	Error message
1	Custom context provider method execution failed
2	Auth token provider method execution failed
3	Auth token provider didn't provide any token
4	Auth token provider provided invalid token
7	Live chat widget scripts failed to load
8	Auth function cannot be found on webpage

Note

The live chat widget script can fail to load for a number of reasons. One possible reason is the user has disabled access to session and local storage in their browser. The reason will be described in the errorDetail attribute.

Here's a sample errorEvent object that's raised when the context provider method fails to run.

{
    detail: {
        errorCode: 1, // Error code corresponding to the error event
        errorDescription: "Context provider method execution failed" // Description of the error
    }
}

See also

Live chat SDK reference
Developer guide

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