| title | description | ms.date | ms.topic | author | ms.author |
|---|---|---|---|---|---|
Search for transcripts in Omnichannel for Customer Service | MicrosoftDocs |
Learn how to search for transcripts and view transcript details in Omnichannel for Customer Service. |
08/02/2023 |
article |
neeranelli |
nenellim |
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As an agent, you communicate with customers to resolve issues. All those conversations are stored as transcripts in Omnichannel for Customer Service app. When you want to find any details from the transcripts, you can search for them.
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Sign in to Omnichannel for Customer Service.
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Select Search in the nav bar. The Search tab opens in the application tab panel.
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Type a phrase in the search box, and then select the search icon. The results appears as a list.
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Select a result. The Conversation Form opens in the application tab panel.
You can now view the details in the Transcript section.
Note
Users with the System Administrator role can access conversations that are handled by other agents.
Configure relevance search for chat transcript
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