place-calls-with-skype-skype-business.md

title	description	keywords	applies_to	ms.date	ms.topic	author	ms.author	ms.assetid	ms.custom	search.audienceType
Click to call in Dynamics 365 Customer Engagement (on-premises)	If your organization is set up to use Skype or Skype for Business, you can select a phone number and click to call your contacts from within the system.	call with Skype in customer engagement	Dynamics 365 Customer Engagement (on-premises) Dynamics 365 Customer Engagement (on-premises)Version 8.x	05/05/2020	article	sericks007	sericks	1b5a5819-3547-4d9c-af3f-d6268cbeac02	dyn365-a11y	enduser

Place calls with Skype or Skype for Business

If your organization is set up to use [!INCLUDEpn_skype] or [!INCLUDEpn_skype_for_business], you can select a phone number to call your contacts from within Dynamics 365 Customer Engagement (on-premises). This capability is called "click to call."

Note

[!INCLUDEcc_lync_rebranded_skype_for_business]

To place calls from within Dynamics 365 Customer Engagement (on-premises) on your computer, you either need to install Skype; or you need to check with your system administrator for steps to install [!INCLUDEpn_skype_for_business].

To place calls from within [!INCLUDEpn_moca_short], you'll need to download the [!INCLUDEpn_skype] app. If you don't already have the app when you tap a phone number, you'll have the opportunity to download the app before the call is placed.

These versions of [!INCLUDEpn_Lync_Short] and [!INCLUDEpn_skype] are supported:

• [!INCLUDEpn_microsoft_lync_2010] or [!INCLUDEpn_microsoft_lync_2013]

• [!INCLUDEpn_skype_60]

See also

Set up Dynamics 365 Customer Engagement (on-premises) to make calls with Skype or Skype for Business

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