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Schedule and appointment entities (Developer Guide for Dynamics 365 Customer Engagement) | MicrosoftDocs

Overview of appointment-based service scheduling, including defining services, resources and work schedules, and service locations.

10/31/2017

pehecke

article

Dynamics 365 Customer Engagement (on-premises)

schedule and appointment entities, scheduling engines

optimizing scheduling, see 'schedule and appointment entities'

schedule and appointment entities, introduction

appointment entities, see 'schedule and appointment entities'

managing appointment-based services, see 'schedule and appointment entities'

schedule and appointment entities, managing appointment-based services

scheduling engines, see 'schedule and appointment entities'

schedule and appointment entities, message classes for appointments

schedule and appointment entities, optimizing scheduling

676e9f3f-e5a0-4251-aaea-27f396da8bf1

23

JimDaly

jdaly

developer

Schedule and appointment entities

[!INCLUDEpn_microsoftcrm] provides capabilities to address appointment-based service scheduling. You can define services, resources and work schedules, and service locations. A scheduling engine manages booked appointments and service availability, and can be tuned to optimize scheduling to reduce costs and required resources.

The entity model for the scheduling engine includes a core set of entities: Service, Resource, Calendar and Site. Other entities describe resource requirements, constraints, calendar rules, and a schedule.

The following messages can be used for scheduling appointments, recurring appointments, and service appointments (service activity).

Message	Web API Operation	SDK Assembly
Creates an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts.		xref:Microsoft.Crm.Sdk.Messages.BookRequest
Reschedules an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts.		xref:Microsoft.Crm.Sdk.Messages.RescheduleRequest