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Get session ID and logs to help troubleshoot your issue | MicrosoftDocs |
Get logs and session ID to help troubleshoot your issue. |
06/05/2023 |
error-reference |
Dynamics 365 apps |
55e7ba56-2f18-4eaf-8282-70cd639887f8 |
1 |
sericks |
sericks007 |
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If you encounter a problem with the mobile app, you can help Microsoft troubleshoot the problem much more effectively if you provide them with a session ID and logs for that problem.
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From the navigation bar, select and then the gear icon (Settings).
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Select Session details (at the bottom of the menu) and then you will see the Session ID.
On the sign in screen, select the clipboard icon and then select Copy session ID.
Send logs directly to Microsoft, so we can help troubleshoot your issue.
- On the sign in screen, select the clipboard icon and then select Share logs.
- Select a sharing option such as Outlook and then attach the logs to a support ticket. See Customer Support Plans for details.
Alternatively, you can also share logs from the home screen.
- Select the site map , and then select your picture or the profile button.
- Under Help select, Share logs and then attach the logs to a support ticket. See Customer Support Plans for details.