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Dynamics 365 for Outlook support | MicrosoftDocs
Dynamics 365 for Outlook support
09/17/2020
article
Dynamics 365 apps
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Dynamics 365 for Outlook support

This topic contains links to information about the supported software requirements for [!INCLUDEpn_microsoft_dynamics_crm_for_outlook].

Important

For [!INCLUDEpn_microsoftcrm] applications, we recommend using the latest version and service pack (SP) for all required components, such as [!INCLUDEpn_Windows_Server], [!INCLUDEpn_MS_SQL_Server], [!INCLUDEpn_MS_Office], [!INCLUDEpn_Internet_Explorer], and [!INCLUDEpn_Exchange_Server_full]. In some cases, there might be a delay between the availability of a component update and support for the update in [!INCLUDEpn_crm_shortest] applications. However, you should always apply the latest update for [!INCLUDEpn_microsoftcrm] to fully support the latest version of a required component.

[!INCLUDEcc_up_to_date_crm_2016_info]

[!INCLUDEcc_up_to_date_crm_2015_info]

[!INCLUDEcc_up_to_date_crm_2013_info]

Note

Supported configurations and requirements for [!INCLUDEpn_dyn_365] features are listed throughout our documentation. Specific configurations not documented should be considered unsupported.

Microsoft Office

For versions of [!INCLUDEpn_MS_Office] that are supported for [!INCLUDEpn_crm_for_outlook_short], see Microsoft Dynamics 365 for Outlook software requirements.

Microsoft Windows

For versions of [!INCLUDEpn_ms_Windows_long]that are supported for [!INCLUDEpn_crm_for_outlook_short], see Microsoft Dynamics 365 for Outlook software requirements.

Find users that are using the Outlook COM add-in in your environment

If you are not sure which users are accessing the add-in, you can use Advanced Find to query Mailboxes entity. This will identify the users currently configured to use Outlook COM add-in.

The advanced find query on mailboxes should filter on whether the mailbox has Microsoft Dynamics 365 for Outlook as the synchronization method for Incoming email or Outgoing email or Appointments, Contacts, and Tasks. Subsequently, you should filter out Owning User (User), if it contains data and if the Access Mode is not configured to Support User or Delegated Admin.

  1. On the command bar, the select Advanced Find button Advanced find button..

  2. The screenshot illustrates the filter criteria.

    [!div class="mx-imgBorder"] Filter criteria.

See Also

Microsoft Dynamics 365 for Outlook hardware requirements

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