| title | description | ms.date | ms.topic | author | ms.author | search.audienceType | ms.custom | tags | |
|---|---|---|---|---|---|---|---|---|---|
Support for accessibility in Unified Service Desk | MicrosoftDocs |
Learn about accessibility features such as keyboard navigation, screen reader support, and high contrast setting offered by Unified Service Desk. |
06/27/2024 |
article |
gandhamm |
mgandham |
|
evergreen |
MigrationHO |
[!INCLUDEpn_unified_service_desk_for_crm] offers keyboard navigation, screen reader support, and high contrast setting features to address issues faced by people with disabilities.
[!INCLUDEpn_unified_service_desk_for_crm] lets you use the keyboard to navigate some areas of the [!INCLUDEpn_unified_service_desk_for_crm] client.
| To | Select |
|---|---|
| Move from left to right and top to bottom towards the next control, option, option group, or field. | Tab |
| Move from right to left and bottom to top towards the next control, option, option group, or field. | Shift + Tab |
| Complete the command for the active, control, option, or button | Enter |
| Cyclically navigates through all the active panels. | Ctrl + 0 |
| Changes the focus from an IE Process hosted control to the main window. | Alt + 0 |
| Navigates through all active notifications in a cyclical manner. | Alt + 1 |
If the Alt + 0 key combination is assigned as a shortcut in any other application, you can use the IEProcessKeyboardShortcut option in Unified Service Desk to assign a different key combination for moving out of an IE Process hosted control. [!INCLUDEproc_more_information] Manage Options for Unified Service Desk.
If the Alt + 1 key combination is assigned as a shortcut in any other application, you can use the PopupCycleShortcut option in Unified Service Desk to assign a different key combination for moving out of an IE Process hosted control. [!INCLUDEproc_more_information] Manage Options for Unified Service Desk.
Use the Tab key to navigate to the Change Credentials link in the [!INCLUDEpn_unified_service_desk_for_crm] splash screen so you can view the login page.
The high contrast setting in [!INCLUDEpn_ms_Windows_long] increases the color contrast of some text and images on your screen, making them more distinct and easier to identify. You’ll find this setting on the Ease of Access page in the Control Panel in [!INCLUDEpn_windows_10], [!INCLUDEpn_windows8], and [!INCLUDEpn_Windows_7]. If you’re using the high contrast setting in Windows, high contrast in the [!INCLUDEpn_unified_service_desk] client also becomes enabled. And if you change the Windows high contrast mode while the [!INCLUDEpn_unified_service_desk] client is running, [!INCLUDEpn_unified_service_desk] will also switch to high contrast mode.
Note that there are two themes available in earlier versions of [!INCLUDEpn_unified_service_desk], Blue and Style, are no longer available because they do not support high contrast mode.
All out-of-box [!INCLUDEpn_unified_service_desk] hosted controls and custom controls that are included in the Web Client sample application package work with JAWS version 18 to provide speech output.
For information about how developers can extend custom hosted controls or hosted controls in the other [!INCLUDEpn_unified_service_desk] sample application packages to support the JAWS screen reader, see Configure JAWS Screen Reader in Unified Service Desk.
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