| title | description | ms.date | ms.topic | author | ms.author | search.audienceType | ms.custom | ||
|---|---|---|---|---|---|---|---|---|---|
Session Lines (Hosted Control) in Unified Service Desk | MicrosoftDocs |
Learn to create the Session Lines hosted control. Also find information about the predefined UII actions supported by it. |
06/27/2024 |
article |
gandhamm |
mgandham |
|
evergreen |
Use Session Lines type of hosted control to configure session overview information for sessions in your agent application. This hosted control reads the overview information that you configure in your agent application using Session Lines (Settings > Unified Service Desk > Session Lines), and an instance of this hosted control type must be available in your agent application for the session overview information to be displayed. For more information about session overview, see Session overview and Define session overview information.
While creating a new hosted control, the fields in the New Hosted Control screen vary based on the type of hosted control you want to create. This section provides information about the specific fields that are unique to the Session Lines hosted control type. For detailed information about creating a hosted control, see Create or edit a hosted control.
In the New Hosted Control screen:
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Under [!INCLUDEpn_unified_service_desk] area, select Session Lines from the Unified Service Desk Component Type drop-down list.
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The Display Group field displays the panel where this hosted control will be displayed. SessionExplorerPanel is the most common panel for this hosted control type. For information about various panels available in [!INCLUDEpn_unified_service_desk], see Panels in Unified Service Desk
For information about General fields, see Create or edit a hosted control.
These are the predefined actions for this hosted control type.
Fires a user-defined event from this hosted control.
| Parameter | Description |
|---|---|
| name | Name of the user-defined event. |
All subsequent name=value pairs become the parameters to the event. For more information about creating a user-defined event, see Create a user-defined event.
[!INCLUDEcc_RealignWindow_Action]
There aren’t any predefined events for this hosted control type.
Session management in Unified Service Desk
Session Tabs (Hosted Control)
Walkthrough 5: Display enhanced session information by displaying session name and overview data
Hosted control types and action/event reference
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