loyalty-mapping.md

title	description	author	ms.author	ms.topic	ms.date	ms.reviewer	audience	ms.search.region	ms.search.validFrom
Customer loyalty cards and reward points	Learn about the integration of data about customer loyalty cards and reward points in dual-write, including a table outlining various templates.	RamaKrishnamoorthy	ramasri	article	03/10/2019	johnmichalak	IT Pro	global	2020-03-10

Customer loyalty cards and reward points

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Businesses classify customers and provide sophisticated services, based on customer shopping and spending patterns. For example, Dynamics 365 Commerce has the infrastructure and functions to facilitate and handle customer loyalty cards, reward points, loyalty-based pricing, and rewards-based shopping experiences. When data about customer loyalty cards and reward points in Commerce is synced to Dataverse, customer engagement apps can use that data. For example, Dynamics 365 Customer Service users can use the data to provide the same sophisticated services through the help desk.

Templates

Finance and operations apps	Customer engagement apps	Description
Loyalty card	msdyn_loyaltycards	This template syncs information about customer loyalty cards.
Loyalty levels	msdyn_loyaltylevels	This template syncs information about customer reward points.
Loyalty reward points	msdyn_loyaltyrewardpoints

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