title	description	author	ms.topic	ms.devlang	ms.date	ms.author
Escalate support issues to Microsoft	Learn about how to escalate technical support cases on behalf of your Business Central online customers as the delegated administrator.	jswymer	conceptual	al	12/29/2021	jswymer

Escalate Support Issues to Microsoft

It might happen that a [!INCLUDE prod_short] online customer runs into a technical problem that the partner cannot resolve. In those cases, the delegated admin can use the Partner Center or the [!INCLUDE prodadmincenter] to submit a support request to Microsoft.

Note

The internal administrator cannot contact Microsoft directly. If you are an internal admin and suspect that something is wrong with your [!INCLUDE prod_short] online, you can use the [!INCLUDE prodadmincenter] to troubleshoot. To go further than that, you must contact your partner for next steps.