marketing-interaction-segments.md

title	description	documentationcenter	author	ms.prod	ms.topic	ms.devlang	ms.tgt_pltfrm	ms.workload	ms.search.keywords	ms.date	ms.author	ms.translationtype	ms.sourcegitcommit	ms.openlocfilehash	ms.contentlocale	ms.lasthandoff
Keep Track of Segments and Related Interactions	Learn about creating segments to define groups of contacts and specifying interactions for segments.		jswymer	dynamics-nav-2018	article	na	na	na	relationship, prospect	06/06/2017	jswymer	HT	4fefaef7380ac10836fcac404eea006f55d8556f	b4fb4abfdfe69856d0e26e20d30f3adcaf2fd665	en-gb	10/16/2017

Managing Interactions for Segments

The Segment window is a type of worksheet where you can:

• Create segments.
• Save the segmentation criteria you have used to select contacts.
• Log the segment and record interactions involving the contacts within the segment.

Segmenting

There are several ways to create segments:

• You can manually enter the contacts you want to include in the segment in the segment lines.
• You can select contacts.
• You can reuse a logged segment as the basis to create a new one.
• You can reuse saved segmentation criteria.

Interactions

In the Segment window, you can create interactions for several contacts simultaneously. For example, you can merge a segment with a Microsoft Word document, so that you can send a letter to all the contacts in the segment.

You can specify information about the interaction for the segment on the Segment header. For example, you can decide which interaction template you want to use for all the contacts, specify a description, a correspondence type, and so on. However, you can modify this information in the segment line for each particular contact, for example, by specifying another description for one contact. If you are merging a segment with a Microsoft Word document, you can personalise the document to be sent for one or several of the contacts within the segment, for example, by adding individualised comments to the document.

Logging

In the Segment window, when you choose Log, the application records the interactions in the Interaction Log Entry window, and logs the segment. After you have logged the segment, you can only find it in the Logged Segments window.

In the Logged Segments window, you can decide to create a follow-up segment containing the same contacts as the segment you have logged.

See Also

How to: Create Segments
How to: Create Interactions for Segments
Managing Segments
Recording Interactions With Contacts
Managing Sales Opportunities
Creating and Managing Contacts
Working with Dynamics NAV