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ns-tapi-linequeueinfo.md

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UID title description helpviewer_keywords old-location tech.root ms.assetid ms.date ms.keywords req.header req.include-header req.target-type req.target-min-winverclnt req.target-min-winversvr req.kmdf-ver req.umdf-ver req.ddi-compliance req.unicode-ansi req.idl req.max-support req.namespace req.assembly req.type-library req.lib req.dll req.irql targetos req.typenames req.redist ms.custom f1_keywords dev_langs topic_type api_type api_location api_name
NS:tapi.linequeueinfo_tag
LINEQUEUEINFO (tapi.h)
The LINEQUEUEINFO structure provides information about a queue on a line device. The lineGetQueueInfo function returns the LINEQUEUEINFO structure. This structure requires TAPI 3.0 version negotiation.
*LPLINEQUEUEINFO
LINEQUEUEINFO
LINEQUEUEINFO structure [TAPI 2.2]
LPLINEQUEUEINFO
LPLINEQUEUEINFO structure pointer [TAPI 2.2]
_tapi2_linequeueinfo
tapi/LINEQUEUEINFO
tapi/LPLINEQUEUEINFO
tapi2.linequeueinfo
tapi2\linequeueinfo.htm
tapi3
ba49404f-eb84-485f-be27-60760986d489
12/05/2018
*LPLINEQUEUEINFO, LINEQUEUEINFO, LINEQUEUEINFO structure [TAPI 2.2], LPLINEQUEUEINFO, LPLINEQUEUEINFO structure pointer [TAPI 2.2], _tapi2_linequeueinfo, tapi/LINEQUEUEINFO, tapi/LPLINEQUEUEINFO, tapi2.linequeueinfo
tapi.h
Windows
Windows
LINEQUEUEINFO, *LPLINEQUEUEINFO
19H1
linequeueinfo_tag
tapi/linequeueinfo_tag
LPLINEQUEUEINFO
tapi/LPLINEQUEUEINFO
LINEQUEUEINFO
tapi/LINEQUEUEINFO
c++
APIRef
kbSyntax
HeaderDef
Tapi.h
LINEQUEUEINFO

LINEQUEUEINFO structure

-description

The LINEQUEUEINFO structure provides information about a queue on a line device. The lineGetQueueInfo function returns the LINEQUEUEINFO structure. This structure requires TAPI 3.0 version negotiation.

-struct-fields

-field dwTotalSize

Total size allocated to this structure, in bytes.

-field dwNeededSize

Size needed to hold all the information requested, in bytes.

-field dwUsedSize

Size of the portion of this structure that contains useful information, in bytes.

-field dwMeasurementPeriod

Period for which the switch or implementation stores and calculates information, in seconds. For example, dwTotalCallsAbandoned holds the number of abandoned calls; dwMeasurementPeriod would indicate if this value referenced the calls queued in an hour, day, or month, for example.

-field dwTotalCallsQueued

Total number of incoming calls for this queue during this measurement period.

-field dwCurrentCallsQueued

Number of incoming calls currently waiting.

-field dwTotalCallsAbandoned

Number of abandoned calls during this measurement period.

-field dwTotalCallsFlowedIn

Total number of calls that flowed into this queue (passed down from another queue or ACD group) during this measurement period.

-field dwTotalCallsFlowedOut

Total number of calls that flowed out of this queue (passed down to another queue or ACD group) during this measurement period.

-field dwLongestEverWaitTime

Longest time any call has waited in queue, in seconds.

-field dwCurrentLongestWaitTime

Longest time that a current call (call still in queue) has been waiting, in seconds.

-field dwAverageWaitTime

Average time that a call has waited in queue, in seconds.

-field dwFinalDisposition

Final disposition of the queue.

-see-also

About Call Center Controls

lineGetQueueInfo