crashes utility every time I click a sub folder in the saved or recent.

[joshsinykin]

crashes utility every time I click a sub folder in the saved or recent.

[NateMccomb]

Have you downloaded the latest version 2019.25 or newer?
Is there an error message when it crashes? What's the build date of your Tesla?
Newer Tesla's with HW3 FSD computers needs the h.265 codec installed. A link is in the readme doc. under install

[shantanuthatte]

Same thing is happening. Using 2019.25.3.2 with the codec installed.

[joshsinykin]

I was able to resolve my issue here. The problem is related to my AMD FirePro graphics card being automatically selected as the graphics processing instead of the Intel CPU GPU. Once I use the Intel GPU , the 0xc0000005 exception on the d3d9.dll goes away and the video displays just fine. Just wanted to pass this informational along.

[NateMccomb]

Thank you Josh for figuring thing out!
Here is a link that I found for everyone else that will explain where to find these settings for most GPUs.

For everyone else,
Please let me know if this solves your issue of when you first run TeslaCam Viewer and it crashes when a folder is first selected. Also let me know what settings you had to choose for it to work so others can follow.

[AntonLM]

This is not working for me. I tried the methods you linked to, but my computer (Win10 PC) does not seem to have to options I'm asked to set.

[shackrock]

Where do I set the graphics card? I don't see it in settings.

[jasonyang-ee]

For those who still have issue, this maybe caused by the VLC download link provided in README is x32 version. But, you may need x64 version instead. Please make sure your VLC player matches to your OS system.