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administration/task_running_a_snap_creator_dump.html	sidebar	collect, support, information, perform, snap, creator, dump, gui	You can collect support information by using scdump from the Snap Creator GUI.

Performing a Snap Creator dump

You can collect support information by using scdump from the Snap Creator GUI.

A Snap Creator dump (scdump) gathers the following support information at the profile level and places it into a .zip file:

Configuration files for the profile
Log files (Ouptut and Debug)
Other log files (server.log, gui.log, and sc_server.log)
Environmental information (scdump.txt), such as the following items:
- Snap Creator version (build information, date, and so on)
- Host operating system and architecture
- Database and version
- SnapDrive version
  1. From the Snap Creator GUI main menu, select Management > Configurations.
  2. From the Profiles and Configurations pane, expand the profile and select a configuration file.
  3. Select Actions > scdump.
    
    Note
    This process might take several minutes. Refrain from selecting the scdump option multiple times.
  4. Save the .zip file.
    
    The zip file (scdump_profile_date/time.zip) is saved to the Snap Creator Server installation directory in the engine subdirectory.