File saving fail after a read only open (share) ("Empty Callback commandSfcCallback")

[HoumanGTS]

Hello,

I've noticed a bug.

My current version is Nextcloud 18.0.4 (FPM custom installation + NGINX) + Document Server 5.5.3 on docker, all in debian. My browser is Chromium 81 Ubuntu.

Here a scenario to reproduce the bug :

1. Create a new document file
2. Edit it and type some chars
3. Go back to files and download it -> It's okay, my changes are saved
4. Click right on file -> details -> link share (read only, no checkbox checked)
5. Open a new tab and paste the link
6. Click on ONLYOFFICE button to view the file inside the browser (instead of downloading it).
7. Close the window
8. Go back to files, and change again the file
9. Go back to files and download it -> No changes saved

And then, when I go to container logs, I have :
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2020-05-26T22:34:01.702] [WARN] nodeJS - Empty Callback commandSfcCallback: docId = 554837848
[2020-05-26T22:37:54.030] [WARN] nodeJS - Empty Callback commandSfcCallback: docId = 554837848

Thank you for your great job !

Houman

[ShockwaveNN]

Moving to onlyoffice-nextcloud, seems that problem in integration

[richardrey]

If there is any change or indication of how the error of not saving the document can be corrected

[cdcrft]

Hello, I am having the same issue so many times when I share a document.

I would be very greatful if anyone had a solution to fix this.

Sometimes I have to close my current session, wait for a few minuts and come back, then my modifications are back...

[ShockwaveNN]

After some discussion we detect that issue in DocumentServer itself and should fixed after ONLYOFFICE/server@0a14695
Will be aviable in next bugfix release

Also some other case in #45406 in our private bug tracker

[ShockwaveNN]

DocumentServer v5.6.0 is released and this problem should be fixed

[gcommit]

for me, it is not ..

Nextcloud: 21.0.1
Community Document Server: 0.1.9 (downloaded from appstore)
OnlyOffice: 7.0.2 (downloaded from appstore)

Same behaviour

[ShockwaveNN]

Community Document Server: 0.1.9 (downloaded from appstore)

Please note that Community Document Server was developed by Nextcloud Team, if you have any issues with it, please contact them in the appropriate GitHub repository.

If you are using our official method of integration (Nextcloud + dedicated Document Server instance as per our installation guide), we will be glad to answer your questions. Please see more info on our forum.