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Owncloud have not access on onlyoffice when you activate the secrets. #311

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rboufenghour opened this issue Jun 11, 2020 · 2 comments
Open

Owncloud have not access on onlyoffice when you activate the secrets. #311

rboufenghour opened this issue Jun 11, 2020 · 2 comments

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@rboufenghour
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rboufenghour commented Jun 11, 2020 •
edited by LinneyS
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We have two infrastrature , one with owncloud 10.4.1 with onlyoffice 4.2.1 and nextcloud 18.0.4 with onlyoffice 4.2.0

No problem with nextcloud.

When we activate the secrets in onlyoffice, we get an error on the owncloud side (and not on the nextcloud side) of the type :
"GetConvertedUri on check error: An error occurred in the document service: Error while downloading the document file to be converted"

In onlyoffice we have this error :
/var/log/onlyoffice/documentserver/converter/out.log

[2020-06-11T12:29:56.240] [ERROR] nodeJS - error downloadFile:url=https://xxxxxxxxxxxxxx/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.IBeEoE6TRF6FZ5Baz5-mpYKlZQrCC2eBBlIu7YwTT5g;attempt=2;code:null;connect:null;(id=conv_check_407718000_docx)
Error: Error response: statusCode:403 ;body:
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    at Request._callback (/snapshot/server/build/server/Common/sources/utils.js:0:0)
    at Request.init.self.callback (/snapshot/server/build/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (events.js:198:13)
    at Request.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1154:10)
    at Request.emit (events.js:198:13)
    at IncomingMessage.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1076:12)
    at Object.onceWrapper (events.js:286:20)
    at IncomingMessage.emit (events.js:203:15)
    at endReadableNT (_stream_readable.js:1143:12)
    at process._tickCallback (internal/process/next_tick.js:63:19)
@thommierother
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See #310, maybe both have the same root cause?

The old issue with encryption which I already filed in January (which was fixed by Sergejy Linnick with a quick fix) was

#296

and commit
10df64b

Maybe the code change was not included in later builds?

@thommierother
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is anyone working on this? No progess for weeks .....

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