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Currently the app is accessible only the supervisor (delegated owners) of the call queues. The ask is to let agents to also be able to access the app to see who else is on the call queue. May be even allow them to change their schedules.
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Currently the app is accessible only the supervisor (delegated owners) of the call queues. The ask is to let agents to also be able to access the app to see who else is on the call queue. May be even allow them to change their schedules.
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