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Paragraph context sync issue in MAC #204

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dinkom opened this issue Jul 26, 2018 · 5 comments
Closed

Paragraph context sync issue in MAC #204

dinkom opened this issue Jul 26, 2018 · 5 comments
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Area: Word Issue related to Word add-ins Status: fixed Fix is deployed and available to customer

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@dinkom
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dinkom commented Jul 26, 2018

Expected Behavior

context.sync() when loading paragraphs should work or at least provide an exception.

Current Behavior

While this functionality normally works fine, I've ran into a document with a single paragraph that breaks Office.js. I don't understand why since there is no error message, it just silently fails.

Steps to Reproduce, or Live Example

  • Additional details:
    1. Error happens when paragraph's formatting is changed
    2. Error happens when paragraph is copy-pasted into a new document with keeping just the text

Context

Since this happens for an at this point unknown reason, it is possible other users will experience this silent fail. In my specific case, it prevents some users from properly using the add-in I'm working on.

Your Environment

  • Platform [PC desktop, Mac, iOS, Office Online]: Mac
  • Host [Excel, Word, PowerPoint, etc.]: Word
  • Office version number: 16.15 (180709)
  • Operating System: macOS High Sierra 10.13.6
@JuaneloJuanelo JuaneloJuanelo changed the title Paragraph context sync issue Paragraph context sync issue in MAC Jul 26, 2018
@JuaneloJuanelo
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@dinkom interesting issue. just to confirm, this only happens in MAC? Tried on windows and it works ok.

@JuaneloJuanelo JuaneloJuanelo self-assigned this Jul 26, 2018
@JuaneloJuanelo JuaneloJuanelo added Status: under investigation Issue is being investigated Area: Word Issue related to Word add-ins Type: product bug Bug in the Office Add-ins platform or Office JavaScript APIs and removed Status: under investigation Issue is being investigated labels Jul 26, 2018
@JuaneloJuanelo
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we reproed it on MAC, apparently a bug. we are tracking with 2462683

@JuaneloJuanelo
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update: issue resolved, most probably goes into the september update. btw the issue was in Mac and iOS., both platforms are fixed now.

@dinkom
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dinkom commented Aug 1, 2018

Great news, thanks!

@JuaneloJuanelo JuaneloJuanelo added Status: fixed Fix is deployed and available to customer and removed Type: product bug Bug in the Office Add-ins platform or Office JavaScript APIs resolved: awaiting prod deployment labels Feb 15, 2019
@JuaneloJuanelo
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issue fixed!

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Labels
Area: Word Issue related to Word add-ins Status: fixed Fix is deployed and available to customer
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