When you create a message by profile card, cannot retrieve recipients' DisplayName.

[mayanagi]

When you create a message by clicking an email address in the profile card like the picture below, add-ins cannot get recipient's DisplayName.

I assume that this behavior is by design.
That's because I understand add-in can get recipient's DisplayName from the name-resolved value in a message being composed. However, the recipient is NOT name-resolved when creating a message by clicking an email address in the profile card as below.

ASK: Could you please add the notice like "You cannot retrieve DisplayName when creating a message by clicking an email address in the profile card" if this behavior is by design.

You can reproduce this behavior by following steps.

1. Create a sample add-in getting the recipient's DisplayName in a message being composed.
2. Create a new message by clicking an email address in the profile card.
3. DisplayName cannot be retrieved by the add-in.

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Document Details

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• ID: ff885432-1d36-09cf-8f45-917a81801cc6
• Version Independent ID: 67e60dcf-4d6a-9915-536c-cd9bb35ba116
• Content: Get or modify recipients in an Outlook add-in - Office Add-ins
• Content Source: docs/outlook/get-set-or-add-recipients.md
• Product: outlook
• Technology: add-ins
• GitHub Login: @o365devx
• Microsoft Alias: o365devx

[AlexJerabek]

Hi @mayanagi,

Thank you for pointing out this behavior discrepancy. @ElizabethSamuel-MSFT, could you please investigate?

[nancy-wang]

@ElizabethSamuel-MSFT - following up on this to see if we've addressed the discrepancy outlined above. thank you!

[ElizabethSamuel-MSFT]

@exextoc Can you advise if this behavior is by design? Thx.

[exextoc]

@ElizabethSamuel-MSFT This is not by design. This seems to be a problem with Outlook Web behavior.

@mayanagi Thanks for reporting this issue regarding get recipients. It has been put on our backlog. We unfortunately have no timelines to share at this point

[ElizabethSamuel-MSFT]

@exextoc Thanks for that update. After we've updated the documentation, I'll move this item to the office-js repo.

@mayanagi We're working on noting this in the documentation so look out for PRs soon.

Thanks.

[ElizabethSamuel-MSFT]

The docs have been updated with this info (see PR OfficeDev/office-js-docs-pr#2998). Transferring to the product repo to track the fix.

[exextoc]

Thanks for your patience. We have updated the document. Kindly reopen the bug if you have any other queries.