Respond to customer reviews in AppSource - needs to be updated perhaps

[shaipetel]

When we visit the app page and go over comments, logged in as the same user used to submit the app to the store, we only have a "report abuse" link near reviews. the "comment" link is not available.
Please clarify where this link is or why this option is not available.

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Document Details

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• ID: dc80e015-a389-193a-5e65-93b16e6eff59
• Version Independent ID: 188d2a91-ad03-750f-8d78-d3d5f134624b
• Content: Create effective listings in AppSource and within Office
• Content Source: docs/create-effective-office-store-listings.md
• Product: office
• GitHub Login: @o365devx
• Microsoft Alias: o365devx

[Alan1Mulhall]

Sorry for the delay here - I'll update this page to reflect that we don't currently support responding to reviews. Apologies for this!

[shaipetel]

@Alan1Mulhall thanks, but are you going to add this option? It is very much needed for vendors.

See, some times a user tries to install a product to do something the product isn't meant to do or he doesn't understand the product and leaves a bad review.

Other times perhaps there was a temporary issue that got addressed and fixed.

Responding to these comments and reviews is of great value both for the vendors and for people reading the reviews.

[Alan1Mulhall]

Thanks for the feedback @shaipetel . We're working with the AppSource team to provide this feature again for all app types supported in AppSource, but unfortunately I can't give an ETA quite yet. It's definitely top of mind for us though.

[kbrandl]

@shaipetel thank you for submitting this feature request, and @Alan1Mulhall thank you for acknowledging that the product team is aware of this feature request. Since this GitHub repository (OfficeDev/office-store-docs) is for reporting errors/issues with the AppSource documentation, I'm closing this issue.