HTML output of email is empty in Outlook for Android

[abhishek1234321]

I installed the add-in in my outlook.com account, hosted on a https nginx server, with CORS enabled.
When I click on the Display all properties, the body(HTML) is different in android

Outlook on Android

Outlook for iOS

Outlook Web

Outlook for Mac

The email was forwarded from Gmail. When I remove the "From: blah blah blah" from the body of the email and forward, it works fine.

Has someone encountered this? Anything that can be done to fix this?

[jasonjoh]

Does the body display OK (outside of add-ins) in Outlook on Android? I haven't seen this.

[abhishek1234321]

Yes, it does. Do you want me to put screenshots?

[jasonjoh]

No that's OK. I'm at Ignite this week but can look at this when I return. Are you able to reproduce with any message forwarded from GMail, or is it just this particular one?

[abhishek1234321]

Sure, thanks.

All messages forwarded from Gmail. This happens with messages forwarded from Yahoo too.

Anything I can do to figure out what the issue is?

[jasonjoh]

I suspect a bug in Outlook for Android since it works everywhere else. In that case I'm not sure there is anything you can do! It would be interesting to see if this reproduces in another add-in like Translator (which I believe is available on Android). If it shows just an empty body that would indicate it's a larger issue than just this sample.

[abhishek1234321]

Is there a way I can check if the body is empty for translator plugin (https://appsource.microsoft.com/en-us/product/office/wa104380627?src=office&corrid=8ed6f226-4499-4ace-bea2-9d6934867e44&omexanonuid=df70fb5e-c7e4-4740-b11b-bfef1058c45e)? because the plugin seems to work fine in Android, it could be that that the actual translated display and the getAsync call behave differently?

[jasonjoh]

Well I'm making a lot of assumptions about the Translator add-in, but the only way an add-in can get the body is with getAsync.

[abhishek1234321]

If only there was a way to check this :) Do let me know once you look into it.

[abhishek1234321]

any updates on this?

[jasonjoh]

I finally got my hands on an Android device to test this, and I reproduce it. That gives us something to investigate here.

[abhishek1234321]

That's reassuring :) waiting for more details, thank you.

[abhishek1234321]

It doesn't work with Connected accounts as well, I connect Gmail to check if the problem was only with forwarded emails.

This time the body (HTML) and body (Text) is just empty.

Android

iOS

Outlook for mac

OWA

The dateTimeCreated and dateTimeModified is also different.

[abhishek1234321]

any update or any workaround to get this working? If the translator plugin works then there should be a workaround is my guess.

[jasonjoh]

It looks like a bug, the devs are checking. Translator is working because it actually uses the REST API to get the body of the message instead of doing body.getAsync.

[abhishek1234321]

hey, any update on this? I did see many outlook app updates going out for Android in the last couple of weeks

[abhishek1234321]

This is fixed I guess, can be closed.