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Xblock crashing intermittently #9

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cglmoocs opened this issue Feb 2, 2016 · 3 comments
Open

Xblock crashing intermittently #9

cglmoocs opened this issue Feb 2, 2016 · 3 comments

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@cglmoocs
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cglmoocs commented Feb 2, 2016

We have found several instances in Open Edx when the xblock failed to play the video and crashed instead. Can you suggest what might be the reason? It is working fine on the same browser in other machines but crashed on others' machines. This is happened atleast 5-6 times in the past few weeks. Thanks. Please find the screenshot attached.
image
@kurtb
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kurtb commented Feb 5, 2016

Do you mind sharing what browser you're using? We had some media playback issues with Firefox recently that we were looking in to.

@cglmoocs
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cglmoocs commented Feb 9, 2016

It was happening on Chrome for one user and with FF for another. When I viewed it on my Chrome or FF, it was working fine.

@kurtb
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kurtb commented Feb 19, 2016

Do you mind emailing us at support@officemix.uservoice.com with the above? That's our usual support channel and it'll help get some people on our end involved who can dig in and see why it isn't playing.

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@kurtb @cglmoocs