src/tasks/task-1-data-collection/customer-service/glassdoor/glassdoor_customer_service_scraping.ipynb

{
 "cells": [
  {
   "cell_type": "code",
   "execution_count": 1,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
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      "Successfully installed attrs-23.1.0 certifi-2023.11.17 cffi-1.16.0 h11-0.14.0 idna-3.5 outcome-1.3.0.post0 pycparser-2.21 pysocks-1.7.1 selenium-4.15.2 sniffio-1.3.0 sortedcontainers-2.4.0 trio-0.23.1 trio-websocket-0.11.1 urllib3-2.1.0 wsproto-1.2.0\n"
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    }
   ],
   "source": [
    "!pip install selenium"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 4,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
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      "   ---------------------------------------- 10.7/10.7 MB 1.3 MB/s eta 0:00:00\n",
      "Using cached pytz-2023.3.post1-py2.py3-none-any.whl (502 kB)\n",
      "Installing collected packages: pytz, tzdata, numpy, pandas\n",
      "Successfully installed numpy-1.26.2 pandas-2.1.3 pytz-2023.3.post1 tzdata-2023.3\n"
     ]
    }
   ],
   "source": [
    "!pip install numpy pandas"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 1,
   "metadata": {},
   "outputs": [],
   "source": [
    "# Import necessary libraries\n",
    "\n",
    "from selenium import webdriver\n",
    "from selenium.webdriver.common.by import By\n",
    "from selenium.webdriver.common.keys import Keys\n",
    "from selenium.webdriver.support.wait import WebDriverWait\n",
    "from selenium.webdriver.support import expected_conditions as EC\n",
    "from selenium.common.exceptions import TimeoutException\n",
    "import time\n",
    "from itertools import repeat\n",
    "import pandas as pd\n",
    "#import configparser\n",
    "import numpy as np"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 3,
   "metadata": {},
   "outputs": [],
   "source": [
    "import os\n",
    "os.environ['PATH'] += r\"C:/SeleniumDrivers\"\n",
    "\n",
    "# Initialize the WebDriver using Chrome\n",
    "driver = webdriver.Chrome()\n",
    "driver.maximize_window()  # Maximize the browser window\n",
    "driver.get(\"https://www.facebook.com/\")\n",
    "username = \"\"\n",
    "password = \"\"\n",
    "uname =  driver.find_element(By.CSS_SELECTOR, 'input[id=\"email\"]')\n",
    "uname.send_keys(username)\n",
    "uname = driver.find_element(By.CSS_SELECTOR, 'input[id=\"pass\"]')\n",
    "uname.send_keys(password)\n",
    "uname = driver.find_element(By.CSS_SELECTOR,'button[value=\"1\"]')\n",
    "uname.click()\n",
    "time.sleep(10)\n",
    "\n",
    "driver.get(\"https://www.glassdoor.com/index.htm\")\n",
    "\n",
    "\n",
    "\n",
    "uname = driver.find_element(By.CSS_SELECTOR, 'button[data-test=\"facebookBtn\"]')\n",
    "uname.click()\n",
    "time.sleep(10)\n",
    "\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 3,
   "metadata": {},
   "outputs": [],
   "source": [
    "driver.get(\n",
    "    \"https://www.glassdoor.com/Interview/customer-service-interview-questions-SRCH_KO0,16.htm\"\n",
    ")\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 4,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "there is no expantion in question 1,response 2\n",
      "there is no expantion in question 1,response 3\n",
      "there is no expantion in question 1,response 5\n",
      "there is no expantion in question 1,response 8\n",
      "there is no expantion in question 2,response 3\n",
      "there is no expantion in question 2,response 4\n",
      "there is no expantion in question 2,response 7\n",
      "there is no expantion in question 3,response 2\n",
      "there is no more responses to show in question 4 \n",
      "there is no more responses to show in question 5 \n",
      "there is no expantion in question 5,response 2\n",
      "there is no more responses to show in question 6 \n",
      "there is no more responses to show in question 7 \n",
      "there is no more responses to show in question 8 \n",
      "there is no expantion in question 8,response 1\n",
      "there is no expantion in question 8,response 2\n",
      "there is no more responses to show in question 9 \n",
      "there is no expantion in question 9,response 2\n",
      "there is no more responses to show in question 10 \n",
      "[['Customer Service Representative was asked...', 'How would you respond to a customer that is complaining they have a hole in a product they just purchased?', 'Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact. Less', 'Apologize for the damaged item and explain what you can do to replace the. Item', 'Apologies For the damaged item and explain what you can do to replace the item', 'Say I’m sorry for the inconvenience and quickly replace the item for the individual Less', 'I would tell them that the product can be returned for another one', 'I would ask him to bring the product in and check for the damage and then replace it Less', 'Apologize, then staying within the confines of store policy, offer to rectify the situation. Most grocery stores have insurance for damaged products returned, so offer to replace the item or return their money depending on the date of the receipt. Less', 'take care of them quickly with a refund &amp; new product.', 'Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation Less', 'Say \"im sorry for the inconvenience. I will gladly get you another product or you can have a refund.\" Less'], ['Customer Service Representative was asked...', 'How would you deal with screaming customers or stressful environments?', 'Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place. Make sure you reassure the customer the issue will be resolved. I may take sometime but their is always a resolution for a problem. Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. Do literally everything you can and be nice for quality purposes. Less', 'Real calm hear the customer out. Empathize with and assure you are here to help them Less', 'Calming voice, listen closely and stay optimistic without being defensive.', 'M Me', 'Let them then you have to understand because streamer from their point of view sometimes you have to put yourself in there please make sure you reassure the customer the issue will be resolved I may take some time but there is always a super solution for a problem must Have confidence because if the customer doesn’t feel you’re confident and they’ll doubt everything you’re saying do literally everything you can and be nice for quality Less', \"Listen to everything they say and put yourself in their shoes, must have empathy. Reassure the customer we'll do everything we can to help and ask what would they suggest. Less\", 'Be calm, stay empathetic, do not be defensive.', 'I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business Less', 'Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR? Less'], ['Customer Service was asked...', 'Pretend I need to buy a pen, and your company sells pens. Why should I buy your pen?', 'While this pen is slightly more expensive, it is of higher quality craftsmanship. It will not blot or leak like other pens tend to do and is most comfortable in your hand. Less', 'Because you need one', 'Write your name down on my business card, would you? I think we could work together in the future. Oh, you don’t have a pen? Let me sell you one quick. Less', \"I described the look and feel of the pen. How it was about the same price as the competition, but it was a better quality and would last longer and therefore save them money in the long run when they wouldn't need to replace it as quickly. Less\"], ['Customer Service Representative was asked...', 'What do you consider exceptional customer service?', 'feedback, listening, patience, allowing a customer to vent before you are able to assist, but without swearing. Less', 'that was good, but I would ombit the swearing, also your tone of voice, and smile while talking to your customer Less', 'Give answers that are asked, using good listening skills, help the customer to the best of your ability. Calm the customer by staying calm at all times. Make sure you have answered all concerns the customer hash. Stay calm regardless of how rude the customers get. Ask if there is anything else you can help them with, and hang up if yo u have answered all questions have been answered. You can ask for their contact information too call back in a couple of days to make sure they are still satisfied Less'], ['National Account Manager was asked...', \"Describe a sales situation where price seemed to be the primary driver and how you overcame the focus on cost and made it more about 'value.'\", 'I focused on the benefits of the product and the additional service that is provided to support them. While we are large enough to give the bast deal we are also small enough to give great customer service. Less', ''], ['Account Manager/New Grad was asked...', \"If I was David's pizza and I wanted to cancel my subscription because it was costing me to much. What would you do ? Goal is to retain the account. \", \"Understand Davids true needs as a customer. Why is he cancelling? What's changed his mind? Has Yelp provided what he truly needs? Most likely he's canceling because he isn't happy with the service or his business is failing. If it's not failing before giving up on retaining the sell follow up with opened ended questions. An then make a strong recommendation for his true needs. Less\", 'Find out as much as possible on the benefits of keeping the account and let the gentlemen know how it effects him and why he should keep it. Less'], ['Customer Service Manager was asked...', 'I was asked how do I deliver a \"no\" to the customer when they are expecting and demanding a \"yes\" answer. ', 'I would affirm the client by acknowledging how strong of a desire it is to have that feature. I would propose a brainstorming session to look at how we could meet that need in another way that is viable with the company product or service. With this sort of investigation sometimes you can find out a deeper why of the client and come up with a creative solution. And, sometimes the client is looking for something that is not possible and you then need to do the best you can to explain to them why. If you can, work with your dev and TechTeam to find out if there are other solutions available from other providers that can work alongside your product. Less', 'I explained I would review all the avenues to get a yes and if the answer had to be \"no\" then that would be the clear and concise message I would deliver. No blaming, no excused, I would present a supportive and final company decision. Less'], ['Customer Service Advisor was asked...', 'Describe a time when you had to sell something.', 'I sold different parts for repairing vehicles', 'I sold insurance disability insurance'], ['Customer Service Advisor was asked...', 'How would I handle an irate customer', \"First you listen to what the customer has to say. Second look to apologise to the customer. Thirdly reassure the customer with what you can do, and what you will do. Explain the things you cannot change or things that cannot be changed and why? Lastly summarise everything you've said with a confident, firm and reassure voice. Less\", 'With patience and a calm, friendly voice.'], ['Account Manager- Government Markets was asked...', 'How would you sell our value prop?', 'This is really a solution sales question. The value of Tessco lies in a set of hard skills that create a need-based solution of single sourcing and availability. Less']]\n"
     ]
    }
   ],
   "source": [
    "\n",
    "section = driver.find_elements(By.CSS_SELECTOR, 'div[class=\"col\"]')\n",
    "questions_answers = []\n",
    "\n",
    "for index, sec in enumerate(section):\n",
    "        if index > 0:\n",
    "                \n",
    "            more_responses = sec.find_element(By.CSS_SELECTOR,'a[class=\"mt-lg d-flex align-items-center\"]' )\n",
    "\n",
    "            driver.execute_script(\"arguments[0].click();\", more_responses)\n",
    "            \n",
    "          \n",
    "        try:\n",
    "            show_more_responses = sec.find_element(By.CSS_SELECTOR, 'a[class=\"col d-flex justify-content-center py mb\"]')\n",
    "            \n",
    "            driver.execute_script(\"arguments[0].click()\",show_more_responses)\n",
    "        except:\n",
    "            print(f\"there is no more responses to show in question {index+1} \")\n",
    "            \n",
    "        \n",
    "            \n",
    "        position = sec.find_element(By.CSS_SELECTOR,'a[class=\"css-1entq9v edupdmz4\"]')\n",
    "        position = position.get_attribute(\"innerHTML\")\n",
    "        question = sec.find_element(By.CSS_SELECTOR,\"h3[class='css-1jvs3tk edupdmz3']\")\n",
    "        question = question.get_attribute(\"innerHTML\")\n",
    "        responses = sec.find_elements(By.CSS_SELECTOR, \"p[class='css-1jbawm2 edupdmz9']\")\n",
    "        questions_answers.append([])\n",
    "        questions_answers[index].append(position)\n",
    "        questions_answers[index].append(question)\n",
    "        for num, response in enumerate(responses):\n",
    "            \n",
    "            try:\n",
    "                expand_response = response.find_element(By.LINK_TEXT, \"More\")\n",
    "                driver.execute_script(\"arguments[0].click()\", expand_response)\n",
    "            \n",
    "            except:\n",
    "                print(f\"there is no expantion in question {index+1},response {num+1}\")\n",
    "                \n",
    "            \n",
    "            response = response.text\n",
    "            \n",
    "            questions_answers[index].append(response)\n",
    "\n",
    "        \n",
    "print(questions_answers)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 5,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "12\n"
     ]
    }
   ],
   "source": [
    "print(len(questions_answers[0]))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": null,
   "metadata": {},
   "outputs": [],
   "source": [
    "df = pd.DataFrame(questions_answers, columns=sample)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 18,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['position', 'question', 'answer1', 'answer2', 'answer3', 'answer4', 'answer5', 'answer6', 'answer7', 'answer8', 'answer9', 'answer10']\n",
      "12\n"
     ]
    }
   ],
   "source": [
    "sample = [\"position\",\"question\"]\n",
    "for i in range(1,11):\n",
    "    sample.append(f\"answer{i}\")\n",
    "print(sample)\n",
    "print(len(sample))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 11,
   "metadata": {},
   "outputs": [],
   "source": [
    "questionz = questions_answers\n",
    "\n",
    "\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 12,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "12\n"
     ]
    }
   ],
   "source": [
    "length = 0\n",
    "\n",
    "for i in questionz:\n",
    "    \n",
    "    length = max(length, len(i))\n",
    "\n",
    "print(length)\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 14,
   "metadata": {},
   "outputs": [],
   "source": [
    "ques = []\n",
    "for i in questionz:\n",
    "    \n",
    "    addition = 12- len(i)\n",
    "    \n",
    "    for j in range(addition):\n",
    "        \n",
    "        i.append(\"None\")\n",
    "    \n",
    "    ques.append(i)\n",
    "    \n",
    "    "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 15,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "[['Customer Service Representative was asked...', 'How would you respond to a customer that is complaining they have a hole in a product they just purchased?', 'Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact. Less', 'Apologize for the damaged item and explain what you can do to replace the. Item', 'Apologies For the damaged item and explain what you can do to replace the item', 'Say I’m sorry for the inconvenience and quickly replace the item for the individual Less', 'I would tell them that the product can be returned for another one', 'I would ask him to bring the product in and check for the damage and then replace it Less', 'Apologize, then staying within the confines of store policy, offer to rectify the situation. Most grocery stores have insurance for damaged products returned, so offer to replace the item or return their money depending on the date of the receipt. Less', 'take care of them quickly with a refund &amp; new product.', 'Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation Less', 'Say \"im sorry for the inconvenience. I will gladly get you another product or you can have a refund.\" Less'], ['Customer Service Representative was asked...', 'How would you deal with screaming customers or stressful environments?', 'Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place. Make sure you reassure the customer the issue will be resolved. I may take sometime but their is always a resolution for a problem. Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. Do literally everything you can and be nice for quality purposes. Less', 'Real calm hear the customer out. Empathize with and assure you are here to help them Less', 'Calming voice, listen closely and stay optimistic without being defensive.', 'M Me', 'Let them then you have to understand because streamer from their point of view sometimes you have to put yourself in there please make sure you reassure the customer the issue will be resolved I may take some time but there is always a super solution for a problem must Have confidence because if the customer doesn’t feel you’re confident and they’ll doubt everything you’re saying do literally everything you can and be nice for quality Less', \"Listen to everything they say and put yourself in their shoes, must have empathy. Reassure the customer we'll do everything we can to help and ask what would they suggest. Less\", 'Be calm, stay empathetic, do not be defensive.', 'I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business Less', 'Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR? Less', 'None'], ['Customer Service was asked...', 'Pretend I need to buy a pen, and your company sells pens. Why should I buy your pen?', 'While this pen is slightly more expensive, it is of higher quality craftsmanship. It will not blot or leak like other pens tend to do and is most comfortable in your hand. Less', 'Because you need one', 'Write your name down on my business card, would you? I think we could work together in the future. Oh, you don’t have a pen? Let me sell you one quick. Less', \"I described the look and feel of the pen. How it was about the same price as the competition, but it was a better quality and would last longer and therefore save them money in the long run when they wouldn't need to replace it as quickly. Less\", 'None', 'None', 'None', 'None', 'None', 'None'], ['Customer Service Representative was asked...', 'What do you consider exceptional customer service?', 'feedback, listening, patience, allowing a customer to vent before you are able to assist, but without swearing. Less', 'that was good, but I would ombit the swearing, also your tone of voice, and smile while talking to your customer Less', 'Give answers that are asked, using good listening skills, help the customer to the best of your ability. Calm the customer by staying calm at all times. Make sure you have answered all concerns the customer hash. Stay calm regardless of how rude the customers get. Ask if there is anything else you can help them with, and hang up if yo u have answered all questions have been answered. You can ask for their contact information too call back in a couple of days to make sure they are still satisfied Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['National Account Manager was asked...', \"Describe a sales situation where price seemed to be the primary driver and how you overcame the focus on cost and made it more about 'value.'\", 'I focused on the benefits of the product and the additional service that is provided to support them. While we are large enough to give the bast deal we are also small enough to give great customer service. Less', '', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['Account Manager/New Grad was asked...', \"If I was David's pizza and I wanted to cancel my subscription because it was costing me to much. What would you do ? Goal is to retain the account. \", \"Understand Davids true needs as a customer. Why is he cancelling? What's changed his mind? Has Yelp provided what he truly needs? Most likely he's canceling because he isn't happy with the service or his business is failing. If it's not failing before giving up on retaining the sell follow up with opened ended questions. An then make a strong recommendation for his true needs. Less\", 'Find out as much as possible on the benefits of keeping the account and let the gentlemen know how it effects him and why he should keep it. Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['Customer Service Manager was asked...', 'I was asked how do I deliver a \"no\" to the customer when they are expecting and demanding a \"yes\" answer. ', 'I would affirm the client by acknowledging how strong of a desire it is to have that feature. I would propose a brainstorming session to look at how we could meet that need in another way that is viable with the company product or service. With this sort of investigation sometimes you can find out a deeper why of the client and come up with a creative solution. And, sometimes the client is looking for something that is not possible and you then need to do the best you can to explain to them why. If you can, work with your dev and TechTeam to find out if there are other solutions available from other providers that can work alongside your product. Less', 'I explained I would review all the avenues to get a yes and if the answer had to be \"no\" then that would be the clear and concise message I would deliver. No blaming, no excused, I would present a supportive and final company decision. Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['Customer Service Advisor was asked...', 'Describe a time when you had to sell something.', 'I sold different parts for repairing vehicles', 'I sold insurance disability insurance', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['Customer Service Advisor was asked...', 'How would I handle an irate customer', \"First you listen to what the customer has to say. Second look to apologise to the customer. Thirdly reassure the customer with what you can do, and what you will do. Explain the things you cannot change or things that cannot be changed and why? Lastly summarise everything you've said with a confident, firm and reassure voice. Less\", 'With patience and a calm, friendly voice.', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None'], ['Account Manager- Government Markets was asked...', 'How would you sell our value prop?', 'This is really a solution sales question. The value of Tessco lies in a set of hard skills that create a need-based solution of single sourcing and availability. Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None']]\n"
     ]
    }
   ],
   "source": [
    "print(ques)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 17,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "12\n"
     ]
    }
   ],
   "source": [
    "print(len(ques[4]))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 20,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['Account Manager- Government Markets was asked...', 'How would you sell our value prop?', 'This is really a solution sales question. The value of Tessco lies in a set of hard skills that create a need-based solution of single sourcing and availability. Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None']\n"
     ]
    }
   ],
   "source": [
    "print(ques[9])"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 21,
   "metadata": {},
   "outputs": [],
   "source": [
    "df = pd.DataFrame(ques, columns=sample)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 22,
   "metadata": {},
   "outputs": [],
   "source": [
    "df.to_csv(\"sample_questions.csv\")"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 29,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['How would you respond to a customer that is complaining they have a hole in a product they just purchased?', 'How would you deal with screaming customers or stressful environments?', 'Pretend I need to buy a pen, and your company sells pens. Why should I buy your pen?', 'What do you consider exceptional customer service?', \"Describe a sales situation where price seemed to be the primary driver and how you overcame the focus on cost and made it more about 'value.'\", \"If I was David's pizza and I wanted to cancel my subscription because it was costing me to much. What would you do ? Goal is to retain the account. \", 'I was asked how do I deliver a \"no\" to the customer when they are expecting and demanding a \"yes\" answer. ', 'Describe a time when you had to sell something.', 'How would I handle an irate customer', 'How would you sell our value prop?']\n"
     ]
    }
   ],
   "source": [
    "\"\"\"questions = []\n",
    "for sec in section:\n",
    "    question = sec.find_element(By.CSS_SELECTOR,\"h3[class='css-1jvs3tk edupdmz3']\")\n",
    "    question = question.get_attribute(\"innerHTML\")\n",
    "    questions.append(question)\n",
    "print(questions)\"\"\"\"\n",
    "     "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 30,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "10\n"
     ]
    }
   ],
   "source": [
    "#print(len(questions))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 32,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "[['<span>Respond to the customer by apologizing for their inconvenience and let them<span class=\"hidden\"> know you will do everything in your power to rectify the situation.  Never promise money or product as a solution until it is fact.</span>... <a>More</a></span>', '<span>Apologize for the damaged item and explain what you can do to replace the. Item</span>', '<span>Apologies For the damaged item and explain what you can do to replace the item</span>'], ['<span>Let them vent. You have to understand the customer from their point of view.<span class=\"hidden\"> Sometimes you have to put yourself in their place. \\nMake sure you reassure the customer the issue will be resolved. \\nI may take sometime but their is always a resolution for a problem. \\nMust have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. \\nDo literally everything you can and be nice for quality purposes.</span>... <a>More</a></span>', '<span>Real calm hear the customer out. Empathize with and assure you are here to help<span class=\"hidden\"> them</span>... <a>More</a></span>', '<span>Calming voice, listen closely and stay optimistic without being defensive.</span>'], ['<span>While this pen is slightly more expensive, it is of higher quality<span class=\"hidden\"> craftsmanship. It will not blot or leak like other pens tend to do and is most comfortable in your hand.</span>... <a>More</a></span>', '<span>Because you need one</span>', '<span>Write your name down on my business card, would you? I think we could work<span class=\"hidden\"> together in the future. Oh, you don’t have a pen? Let me sell you one quick.</span>... <a>More</a></span>'], ['<span>feedback, listening, patience, allowing a customer to vent before you are able<span class=\"hidden\"> to assist, but without swearing.</span>... <a>More</a></span>', '<span>that was good, but I would ombit the swearing, also your tone of voice, and<span class=\"hidden\"> smile while talking to your customer</span>... <a>More</a></span>', '<span>Give answers that are asked, using  good listening skills, help the customer to<span class=\"hidden\"> the best of your ability. Calm the customer by staying calm at all times. Make sure you have answered all concerns the customer hash. Stay calm regardless of how rude the customers get. Ask if there is anything else you can help them with, and hang up if yo u have answered all questions have been answered. You can ask for their contact information too call back in a couple of days to make sure they are still satisfied</span>... <a>More</a></span>'], ['<span>I focused on the benefits of the product and the additional service that is<span class=\"hidden\"> provided to support them. While we are large enough to give the bast deal we are also small enough to give great customer service.</span>... <a>More</a></span>', '<span></span>'], ['<span>Understand Davids true needs as a customer. Why is he cancelling? What\\'s<span class=\"hidden\"> changed his mind? Has Yelp provided what he truly needs? Most likely he\\'s canceling because he isn\\'t happy with the service or his business is failing. If it\\'s not failing before giving up on retaining the sell follow up with opened ended questions. An then make a strong recommendation for his true needs.</span>... <a>More</a></span>', '<span>Find out as much as possible on the benefits of keeping the account and let the<span class=\"hidden\"> gentlemen know how it effects him and why he should keep it.</span>... <a>More</a></span>'], ['<span>I would affirm the client by acknowledging how strong of a desire it is to have<span class=\"hidden\"> that feature. I would propose a brainstorming session to look at how we could meet that need in another way that is viable with the company product or service. \\r\\nWith this sort of investigation sometimes you can find out a deeper why of the client and come up with a creative solution. And, sometimes the client is looking for something that is not possible and you then need to do the best you can to explain to them why. If you can, work with your dev and TechTeam to find out if there are other solutions available from other providers that can work alongside your product.</span>... <a>More</a></span>', '<span>I explained I would review all the avenues to get a yes and if the answer had<span class=\"hidden\"> to be \"no\" then that would be  the clear and concise message I would deliver. No blaming, no excused, I would present a supportive and final company decision.</span>... <a>More</a></span>'], ['<span>I sold different parts for repairing vehicles</span>', '<span>I sold insurance disability insurance</span>'], ['<span>First you listen to what the customer has to say. \\r\\nSecond look to apologise to<span class=\"hidden\"> the customer.\\r\\nThirdly reassure the customer with what you can do, and what you will do.\\r\\nExplain the things you cannot change or things that cannot be changed and why?\\r\\nLastly summarise everything you\\'ve said with a confident, firm and reassure voice.</span>... <a>More</a></span>', '<span>With patience and a calm, friendly voice.</span>'], ['<span>This is really a solution sales question. The value of Tessco lies in a set of<span class=\"hidden\"> hard skills that create a need-based solution of single sourcing and availability.</span>... <a>More</a></span>']]\n"
     ]
    }
   ],
   "source": [
    "\n",
    "\"\"\" responsez = []\n",
    "for index , sec in enumerate(section):\n",
    "    responses = sec.find_elements(By.CSS_SELECTOR, \"p[class='css-1jbawm2 edupdmz9']\")\n",
    "    responsez.append([])\n",
    "    for response in responses:\n",
    "        \n",
    "        response = response.get_attribute(\"innerHTML\")\n",
    "         \n",
    "        responsez[index].append(response)\n",
    "print(responsez) \"\"\"\n",
    "        "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 34,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "10\n"
     ]
    }
   ],
   "source": [
    "#print(len(responsez))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 29,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "there is no expantion in page: 11, question: 1,response: 1\n",
      "there is no expantion in page: 11, question: 1,response: 2\n",
      "there is no expantion in page: 11, question: 2,response: 2\n",
      "there is no expantion in page: 11, question: 2,response: 3\n",
      "there is no expantion in page: 11, question: 3,response: 1\n",
      "there is no expantion in page: 11, question: 3,response: 3\n",
      "there is no expantion in page: 11, question: 3,response: 4\n",
      "there is no expantion in page: 11, question: 3,response: 5\n",
      "there is no expantion in page: 11, question: 4,response: 1\n",
      "there is no expantion in page: 11, question: 4,response: 2\n",
      "there is no expantion in page: 11, question: 4,response: 3\n",
      "there is no expantion in page: 11, question: 4,response: 4\n",
      "there is no expantion in page: 11, question: 4,response: 5\n",
      "there is no expantion in page: 11, question: 7,response: 4\n",
      "there is no expantion in page: 11, question: 7,response: 5\n",
      "there is no expantion in page: 11, question: 8,response: 2\n",
      "there is no expantion in page: 11, question: 8,response: 3\n",
      "there is no expantion in page: 11, question: 8,response: 4\n",
      "there is no expantion in page: 11, question: 9,response: 1\n",
      "there is no expantion in page: 11, question: 9,response: 3\n",
      "there is no expantion in page: 11, question: 9,response: 4\n",
      "there is no expantion in page: 11, question: 9,response: 5\n",
      "there is no expantion in page: 11, question: 10,response: 1\n",
      "there is no expantion in page: 11, question: 10,response: 2\n",
      "there is no expantion in page: 11, question: 10,response: 3\n",
      "there is no expantion in page: 11, question: 10,response: 4\n",
      "there is no expantion in page: 11, question: 10,response: 5\n",
      "there is no expantion in page: 12, question: 1,response: 4\n",
      "there is no expantion in page: 12, question: 3,response: 1\n",
      "there is no expantion in page: 12, question: 3,response: 2\n",
      "there is no expantion in page: 12, question: 3,response: 3\n",
      "there is no expantion in page: 12, question: 3,response: 5\n",
      "there is no expantion in page: 12, question: 4,response: 1\n",
      "there is no expantion in page: 12, question: 4,response: 5\n",
      "there is no expantion in page: 12, question: 6,response: 5\n",
      "there is no expantion in page: 12, question: 7,response: 3\n",
      "there is no expantion in page: 12, question: 8,response: 1\n",
      "there is no expantion in page: 12, question: 8,response: 2\n",
      "there is no expantion in page: 12, question: 8,response: 3\n",
      "there is no expantion in page: 12, question: 8,response: 4\n",
      "there is no expantion in page: 12, question: 8,response: 5\n",
      "there is no expantion in page: 12, question: 9,response: 1\n",
      "there is no expantion in page: 12, question: 9,response: 2\n",
      "there is no expantion in page: 12, question: 9,response: 5\n",
      "there is no expantion in page: 12, question: 10,response: 1\n",
      "there is no expantion in page: 12, question: 10,response: 4\n",
      "there is no expantion in page: 12, question: 10,response: 5\n",
      "there is no expantion in page: 13, question: 1,response: 1\n",
      "there is no expantion in page: 13, question: 1,response: 2\n",
      "there is no expantion in page: 13, question: 1,response: 3\n",
      "there is no expantion in page: 13, question: 2,response: 1\n",
      "there is no expantion in page: 13, question: 2,response: 5\n",
      "there is no expantion in page: 13, question: 3,response: 1\n",
      "there is no expantion in page: 13, question: 3,response: 2\n",
      "there is no expantion in page: 13, question: 3,response: 3\n",
      "there is no expantion in page: 13, question: 4,response: 1\n",
      "there is no expantion in page: 13, question: 4,response: 2\n",
      "there is no expantion in page: 13, question: 4,response: 3\n",
      "there is no expantion in page: 13, question: 4,response: 4\n",
      "there is no expantion in page: 13, question: 5,response: 1\n",
      "there is no expantion in page: 13, question: 5,response: 4\n",
      "there is no expantion in page: 13, question: 5,response: 5\n",
      "there is no expantion in page: 13, question: 6,response: 2\n",
      "there is no expantion in page: 13, question: 6,response: 3\n",
      "there is no expantion in page: 13, question: 7,response: 1\n",
      "there is no expantion in page: 13, question: 8,response: 1\n",
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      "there is no expantion in page: 13, question: 8,response: 3\n",
      "there is no expantion in page: 13, question: 8,response: 4\n",
      "there is no expantion in page: 13, question: 8,response: 5\n",
      "there is no expantion in page: 13, question: 9,response: 1\n",
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      "there is no expantion in page: 13, question: 10,response: 4\n",
      "there is no expantion in page: 14, question: 1,response: 1\n",
      "there is no expantion in page: 14, question: 1,response: 2\n",
      "there is no expantion in page: 14, question: 1,response: 3\n",
      "there is no expantion in page: 14, question: 1,response: 4\n",
      "there is no expantion in page: 14, question: 1,response: 5\n",
      "there is no expantion in page: 14, question: 2,response: 4\n",
      "there is no expantion in page: 14, question: 3,response: 1\n",
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      "there is no expantion in page: 14, question: 4,response: 4\n",
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      "there is no expantion in page: 14, question: 10,response: 1\n",
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      "there is no expantion in page: 15, question: 1,response: 1\n",
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      "there is no expantion in page: 15, question: 3,response: 4\n",
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      "there is no expantion in page: 15, question: 5,response: 4\n",
      "there is no expantion in page: 15, question: 6,response: 1\n",
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      "there is no more responses to show in page: 21, question: 1 \n",
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      "there is no more responses to show in page: 21, question: 7 \n",
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      "there is no expantion in page: 99, question: 5,response: 2\n",
      "there is no more responses to show in page: 99, question: 6 \n",
      "there is no expantion in page: 99, question: 6,response: 1\n",
      "there is no expantion in page: 99, question: 6,response: 2\n",
      "there is no more responses to show in page: 99, question: 7 \n",
      "there is no expantion in page: 99, question: 7,response: 1\n",
      "there is no more responses to show in page: 99, question: 8 \n",
      "there is no expantion in page: 99, question: 8,response: 1\n",
      "there is no expantion in page: 99, question: 8,response: 2\n",
      "there is no more responses to show in page: 99, question: 9 \n",
      "there is no expantion in page: 99, question: 9,response: 1\n",
      "there is no expantion in page: 99, question: 9,response: 2\n",
      "there is no more responses to show in page: 99, question: 10 \n",
      "there is no more responses to show in page: 100, question: 1 \n",
      "there is no expantion in page: 100, question: 1,response: 1\n",
      "there is no expantion in page: 100, question: 1,response: 2\n",
      "there is no more responses to show in page: 100, question: 2 \n",
      "there is no expantion in page: 100, question: 2,response: 1\n",
      "there is no expantion in page: 100, question: 2,response: 2\n",
      "there is no more responses to show in page: 100, question: 3 \n",
      "there is no expantion in page: 100, question: 3,response: 1\n",
      "there is no expantion in page: 100, question: 3,response: 2\n",
      "there is no more responses to show in page: 100, question: 4 \n",
      "there is no expantion in page: 100, question: 4,response: 1\n",
      "there is no expantion in page: 100, question: 4,response: 2\n",
      "there is no more responses to show in page: 100, question: 5 \n",
      "there is no expantion in page: 100, question: 5,response: 1\n",
      "there is no more responses to show in page: 100, question: 6 \n",
      "there is no expantion in page: 100, question: 6,response: 2\n",
      "there is no more responses to show in page: 100, question: 7 \n",
      "there is no expantion in page: 100, question: 7,response: 1\n",
      "there is no expantion in page: 100, question: 7,response: 2\n",
      "there is no more responses to show in page: 100, question: 8 \n",
      "there is no expantion in page: 100, question: 8,response: 1\n",
      "there is no expantion in page: 100, question: 8,response: 2\n",
      "there is no more responses to show in page: 100, question: 9 \n",
      "there is no expantion in page: 100, question: 9,response: 1\n",
      "there is no expantion in page: 100, question: 9,response: 2\n",
      "there is no more responses to show in page: 100, question: 10 \n",
      "there is no expantion in page: 100, question: 10,response: 1\n"
     ]
    }
   ],
   "source": [
    "for num in range(10,101):\n",
    "    \n",
    "    driver.get(f\"https://www.glassdoor.com/Interview/customer-service-interview-questions-SRCH_KO0,16_IP{num}.htm\")\n",
    "    time.sleep(10)\n",
    "    section = driver.find_elements(By.CSS_SELECTOR, 'div[class=\"col\"]')\n",
    "\n",
    "    for index, sec in enumerate(section):\n",
    "            new_index = ((num-1)*10) + index\n",
    "\n",
    "            if index > 0:\n",
    "                try:    \n",
    "                    more_responses = sec.find_element(By.CSS_SELECTOR,'a[class=\"mt-lg d-flex align-items-center\"]' )\n",
    "                \n",
    "                    driver.execute_script(\"arguments[0].click();\", more_responses)\n",
    "                except:\n",
    "                    print(\"there is no any answer\")\n",
    "                \n",
    "            \n",
    "            try:\n",
    "                show_more_responses = sec.find_element(By.CSS_SELECTOR, 'a[class=\"col d-flex justify-content-center py mb\"]')\n",
    "                \n",
    "                driver.execute_script(\"arguments[0].click()\",show_more_responses)\n",
    "            except:\n",
    "                print(f\"there is no more responses to show in page: {num}, question: {index+1} \")\n",
    "                \n",
    "            \n",
    "                    \n",
    "                \n",
    "            position = sec.find_element(By.CSS_SELECTOR,'a[class=\"css-1entq9v edupdmz4\"]').get_attribute(\"innerHTML\")\n",
    "            \n",
    "            question = sec.find_element(By.CSS_SELECTOR,\"h3[class='css-1jvs3tk edupdmz3']\").get_attribute(\"innerHTML\")\n",
    "            \n",
    "            responses = sec.find_elements(By.CSS_SELECTOR, \"p[class='css-1jbawm2 edupdmz9']\")\n",
    "            \n",
    "            questions_answers.append([])\n",
    "            \n",
    "            questions_answers[new_index].append(position)\n",
    "            \n",
    "            questions_answers[new_index].append(question)\n",
    "            \n",
    "            for number, response in enumerate(responses):\n",
    "                \n",
    "                try:\n",
    "                    expand_response = response.find_element(By.LINK_TEXT, \"More\")\n",
    "                    driver.execute_script(\"arguments[0].click()\", expand_response)\n",
    "                \n",
    "                except:\n",
    "                    print(f\"there is no expantion in page: {num}, question: {index+1},response: {number+1}\")\n",
    "                    \n",
    "                try:\n",
    "                    response = response.text\n",
    "                \n",
    "                    questions_answers[new_index].append(response)\n",
    "                except:\n",
    "                    print(\"there is no any answers\")\n",
    "\n",
    "        \n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 7,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "99\n"
     ]
    }
   ],
   "source": [
    "print(len(questions_answers))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 8,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['Customer Service Associate was asked...', 'Would you leave after 1 month?', 'No', 'Definitely not!!', 'Definitely not', 'No', 'If my manager was a women, hell yes. I am a TOP G', 'No']\n"
     ]
    }
   ],
   "source": [
    "print(questions_answers[-1])"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 10,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['Customer Service Associate was asked...', 'Would you leave after 1 month?', 'No', 'Definitely not!!', 'Definitely not', 'No', 'If my manager was a women, hell yes. I am a TOP G', 'No']\n"
     ]
    }
   ],
   "source": [
    "print(questions_answers[98])"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 11,
   "metadata": {},
   "outputs": [],
   "source": [
    "questions_answers.append([])\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 12,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "100\n"
     ]
    }
   ],
   "source": [
    "print(len(questions_answers))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 30,
   "metadata": {},
   "outputs": [],
   "source": [
    "quest = questions_answers\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 14,
   "metadata": {},
   "outputs": [],
   "source": [
    "length = 0\n",
    "for i in quest:\n",
    "    \n",
    "    length = max(length, len(i)\n",
    ")\n",
    "    "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 15,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "179\n"
     ]
    }
   ],
   "source": [
    "print(length)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 31,
   "metadata": {},
   "outputs": [],
   "source": [
    "questi = []\n",
    "\n",
    "for i in quest:\n",
    "    addition = 200 - len(i)\n",
    "    \n",
    "    for j in range(addition):\n",
    "        \n",
    "        i.append(\"None\")\n",
    "    \n",
    "    questi.append(i)\n",
    "    "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 32,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "200\n"
     ]
    }
   ],
   "source": [
    "print(len(questi[900]))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 33,
   "metadata": {},
   "outputs": [],
   "source": [
    "samples = [\"position\", \"question\"]\n",
    "\n",
    "for i in range(1,199):\n",
    "    \n",
    "    samples.append(f\"answer{i}\")"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 34,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['position', 'question', 'answer1', 'answer2', 'answer3', 'answer4', 'answer5', 'answer6', 'answer7', 'answer8', 'answer9', 'answer10', 'answer11', 'answer12', 'answer13', 'answer14', 'answer15', 'answer16', 'answer17', 'answer18', 'answer19', 'answer20', 'answer21', 'answer22', 'answer23', 'answer24', 'answer25', 'answer26', 'answer27', 'answer28', 'answer29', 'answer30', 'answer31', 'answer32', 'answer33', 'answer34', 'answer35', 'answer36', 'answer37', 'answer38', 'answer39', 'answer40', 'answer41', 'answer42', 'answer43', 'answer44', 'answer45', 'answer46', 'answer47', 'answer48', 'answer49', 'answer50', 'answer51', 'answer52', 'answer53', 'answer54', 'answer55', 'answer56', 'answer57', 'answer58', 'answer59', 'answer60', 'answer61', 'answer62', 'answer63', 'answer64', 'answer65', 'answer66', 'answer67', 'answer68', 'answer69', 'answer70', 'answer71', 'answer72', 'answer73', 'answer74', 'answer75', 'answer76', 'answer77', 'answer78', 'answer79', 'answer80', 'answer81', 'answer82', 'answer83', 'answer84', 'answer85', 'answer86', 'answer87', 'answer88', 'answer89', 'answer90', 'answer91', 'answer92', 'answer93', 'answer94', 'answer95', 'answer96', 'answer97', 'answer98', 'answer99', 'answer100', 'answer101', 'answer102', 'answer103', 'answer104', 'answer105', 'answer106', 'answer107', 'answer108', 'answer109', 'answer110', 'answer111', 'answer112', 'answer113', 'answer114', 'answer115', 'answer116', 'answer117', 'answer118', 'answer119', 'answer120', 'answer121', 'answer122', 'answer123', 'answer124', 'answer125', 'answer126', 'answer127', 'answer128', 'answer129', 'answer130', 'answer131', 'answer132', 'answer133', 'answer134', 'answer135', 'answer136', 'answer137', 'answer138', 'answer139', 'answer140', 'answer141', 'answer142', 'answer143', 'answer144', 'answer145', 'answer146', 'answer147', 'answer148', 'answer149', 'answer150', 'answer151', 'answer152', 'answer153', 'answer154', 'answer155', 'answer156', 'answer157', 'answer158', 'answer159', 'answer160', 'answer161', 'answer162', 'answer163', 'answer164', 'answer165', 'answer166', 'answer167', 'answer168', 'answer169', 'answer170', 'answer171', 'answer172', 'answer173', 'answer174', 'answer175', 'answer176', 'answer177', 'answer178', 'answer179', 'answer180', 'answer181', 'answer182', 'answer183', 'answer184', 'answer185', 'answer186', 'answer187', 'answer188', 'answer189', 'answer190', 'answer191', 'answer192', 'answer193', 'answer194', 'answer195', 'answer196', 'answer197', 'answer198']\n"
     ]
    }
   ],
   "source": [
    "print(samples)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 35,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "200\n"
     ]
    }
   ],
   "source": [
    "print(len(samples))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 36,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "answer198\n"
     ]
    }
   ],
   "source": [
    "print(samples[-1])\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 37,
   "metadata": {},
   "outputs": [],
   "source": [
    "df = pd.DataFrame(questi, columns=samples)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 38,
   "metadata": {},
   "outputs": [],
   "source": [
    "df.to_csv(\"first_1000_questions.csv\")"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 39,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "200\n"
     ]
    }
   ],
   "source": [
    "print(len(questions_answers[451]))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 40,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['Customer Service Representative was asked...', 'Do you have a High School Diploma or GED?\\r\\nCan you type 30 words per minute?\\r\\nDo you have basic computer knowledge?', 'I also have an computer of my own and I do have a diploma', 'Yes, yes, and yes', 'Yes. I actually type 28 words per minute. I am willing to strategize to make the improvement to be a 30 word per minute typer Less', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None', 'None']\n"
     ]
    }
   ],
   "source": [
    "print(questions_answers[481])"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 4,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "there is no more responses to show in page: 401, question: 1 \n",
      "there is no expantion in page: 401, question: 1,response: 1\n",
      "there is no more responses to show in page: 401, question: 2 \n",
      "there is no expantion in page: 401, question: 2,response: 1\n",
      "there is no more responses to show in page: 401, question: 3 \n",
      "there is no expantion in page: 401, question: 3,response: 1\n",
      "there is no more responses to show in page: 401, question: 4 \n",
      "there is no expantion in page: 401, question: 4,response: 1\n",
      "there is no more responses to show in page: 401, question: 5 \n",
      "there is no expantion in page: 401, question: 5,response: 1\n",
      "there is no more responses to show in page: 401, question: 6 \n",
      "there is no expantion in page: 401, question: 6,response: 1\n",
      "there is no more responses to show in page: 401, question: 7 \n",
      "there is no expantion in page: 401, question: 7,response: 1\n",
      "there is no more responses to show in page: 401, question: 8 \n",
      "there is no expantion in page: 401, question: 8,response: 1\n",
      "there is no more responses to show in page: 401, question: 9 \n",
      "there is no expantion in page: 401, question: 9,response: 1\n",
      "there is no more responses to show in page: 401, question: 10 \n",
      "there is no expantion in page: 401, question: 10,response: 1\n",
      "there is no more responses to show in page: 402, question: 1 \n",
      "there is no expantion in page: 402, question: 1,response: 1\n",
      "there is no more responses to show in page: 402, question: 2 \n",
      "there is no expantion in page: 402, question: 2,response: 1\n",
      "there is no more responses to show in page: 402, question: 3 \n",
      "there is no expantion in page: 402, question: 3,response: 1\n",
      "there is no more responses to show in page: 402, question: 4 \n",
      "there is no expantion in page: 402, question: 4,response: 1\n",
      "there is no more responses to show in page: 402, question: 5 \n",
      "there is no expantion in page: 402, question: 5,response: 1\n",
      "there is no more responses to show in page: 402, question: 6 \n",
      "there is no expantion in page: 402, question: 6,response: 1\n",
      "there is no more responses to show in page: 402, question: 7 \n",
      "there is no expantion in page: 402, question: 7,response: 1\n",
      "there is no more responses to show in page: 402, question: 8 \n",
      "there is no expantion in page: 402, question: 8,response: 1\n",
      "there is no more responses to show in page: 402, question: 9 \n",
      "there is no expantion in page: 402, question: 9,response: 1\n",
      "there is no more responses to show in page: 402, question: 10 \n",
      "there is no expantion in page: 402, question: 10,response: 1\n",
      "there is no more responses to show in page: 403, question: 1 \n",
      "there is no expantion in page: 403, question: 1,response: 1\n",
      "there is no more responses to show in page: 403, question: 2 \n",
      "there is no expantion in page: 403, question: 2,response: 1\n",
      "there is no more responses to show in page: 403, question: 3 \n",
      "there is no expantion in page: 403, question: 3,response: 1\n",
      "there is no more responses to show in page: 403, question: 4 \n",
      "there is no more responses to show in page: 403, question: 5 \n",
      "there is no expantion in page: 403, question: 5,response: 1\n",
      "there is no more responses to show in page: 403, question: 6 \n",
      "there is no more responses to show in page: 403, question: 7 \n",
      "there is no expantion in page: 403, question: 7,response: 1\n",
      "there is no more responses to show in page: 403, question: 8 \n",
      "there is no more responses to show in page: 403, question: 9 \n",
      "there is no expantion in page: 403, question: 9,response: 1\n",
      "there is no more responses to show in page: 403, question: 10 \n",
      "there is no expantion in page: 403, question: 10,response: 1\n",
      "there is no more responses to show in page: 404, question: 1 \n",
      "there is no expantion in page: 404, question: 1,response: 1\n",
      "there is no more responses to show in page: 404, question: 2 \n",
      "there is no expantion in page: 404, question: 2,response: 1\n",
      "there is no more responses to show in page: 404, question: 3 \n",
      "there is no expantion in page: 404, question: 3,response: 1\n",
      "there is no more responses to show in page: 404, question: 4 \n",
      "there is no expantion in page: 404, question: 4,response: 1\n",
      "there is no more responses to show in page: 404, question: 5 \n",
      "there is no expantion in page: 404, question: 5,response: 1\n",
      "there is no more responses to show in page: 404, question: 6 \n",
      "there is no expantion in page: 404, question: 6,response: 1\n",
      "there is no more responses to show in page: 404, question: 7 \n",
      "there is no expantion in page: 404, question: 7,response: 1\n",
      "there is no more responses to show in page: 404, question: 8 \n",
      "there is no expantion in page: 404, question: 8,response: 1\n",
      "there is no more responses to show in page: 404, question: 9 \n",
      "there is no expantion in page: 404, question: 9,response: 1\n",
      "there is no more responses to show in page: 404, question: 10 \n",
      "there is no expantion in page: 404, question: 10,response: 1\n",
      "there is no more responses to show in page: 405, question: 1 \n",
      "there is no expantion in page: 405, question: 1,response: 1\n",
      "there is no more responses to show in page: 405, question: 2 \n",
      "there is no expantion in page: 405, question: 2,response: 1\n",
      "there is no more responses to show in page: 405, question: 3 \n",
      "there is no expantion in page: 405, question: 3,response: 1\n",
      "there is no more responses to show in page: 405, question: 4 \n",
      "there is no expantion in page: 405, question: 4,response: 1\n",
      "there is no more responses to show in page: 405, question: 5 \n",
      "there is no expantion in page: 405, question: 5,response: 1\n",
      "there is no more responses to show in page: 405, question: 6 \n",
      "there is no expantion in page: 405, question: 6,response: 1\n",
      "there is no more responses to show in page: 405, question: 7 \n",
      "there is no expantion in page: 405, question: 7,response: 1\n",
      "there is no more responses to show in page: 405, question: 8 \n",
      "there is no expantion in page: 405, question: 8,response: 1\n",
      "there is no more responses to show in page: 405, question: 9 \n",
      "there is no expantion in page: 405, question: 9,response: 1\n",
      "there is no more responses to show in page: 405, question: 10 \n",
      "there is no expantion in page: 405, question: 10,response: 1\n",
      "there is no more responses to show in page: 406, question: 1 \n",
      "there is no expantion in page: 406, question: 1,response: 1\n",
      "there is no more responses to show in page: 406, question: 2 \n",
      "there is no expantion in page: 406, question: 2,response: 1\n",
      "there is no more responses to show in page: 406, question: 3 \n",
      "there is no expantion in page: 406, question: 3,response: 1\n",
      "there is no expantion in page: 406, question: 3,response: 2\n",
      "there is no more responses to show in page: 406, question: 4 \n",
      "there is no expantion in page: 406, question: 4,response: 1\n",
      "there is no more responses to show in page: 406, question: 5 \n",
      "there is no expantion in page: 406, question: 5,response: 1\n",
      "there is no more responses to show in page: 406, question: 6 \n",
      "there is no expantion in page: 406, question: 6,response: 1\n",
      "there is no more responses to show in page: 406, question: 7 \n",
      "there is no expantion in page: 406, question: 7,response: 1\n",
      "there is no more responses to show in page: 406, question: 8 \n",
      "there is no expantion in page: 406, question: 8,response: 1\n",
      "there is no more responses to show in page: 406, question: 9 \n",
      "there is no expantion in page: 406, question: 9,response: 1\n",
      "there is no more responses to show in page: 406, question: 10 \n",
      "there is no expantion in page: 406, question: 10,response: 1\n",
      "there is no more responses to show in page: 407, question: 1 \n",
      "there is no expantion in page: 407, question: 1,response: 1\n",
      "there is no more responses to show in page: 407, question: 2 \n",
      "there is no expantion in page: 407, question: 2,response: 1\n",
      "there is no more responses to show in page: 407, question: 3 \n",
      "there is no expantion in page: 407, question: 3,response: 1\n",
      "there is no more responses to show in page: 407, question: 4 \n",
      "there is no expantion in page: 407, question: 4,response: 1\n",
      "there is no more responses to show in page: 407, question: 5 \n",
      "there is no expantion in page: 407, question: 5,response: 1\n",
      "there is no more responses to show in page: 407, question: 6 \n",
      "there is no expantion in page: 407, question: 6,response: 1\n",
      "there is no more responses to show in page: 407, question: 7 \n",
      "there is no expantion in page: 407, question: 7,response: 1\n",
      "there is no more responses to show in page: 407, question: 8 \n",
      "there is no expantion in page: 407, question: 8,response: 1\n",
      "there is no more responses to show in page: 407, question: 9 \n",
      "there is no expantion in page: 407, question: 9,response: 1\n",
      "there is no more responses to show in page: 407, question: 10 \n",
      "there is no expantion in page: 407, question: 10,response: 1\n",
      "there is no more responses to show in page: 409, question: 1 \n"
     ]
    },
    {
     "ename": "IndexError",
     "evalue": "list index out of range",
     "output_type": "error",
     "traceback": [
      "\u001b[1;31m---------------------------------------------------------------------------\u001b[0m",
      "\u001b[1;31mIndexError\u001b[0m                                Traceback (most recent call last)",
      "\u001b[1;32mc:\\Users\\ahmed ahdy\\OneDrive\\Desktop\\omdena_data_collection\\glassdoor_completed\\glassdoor_questions_scraping.ipynb Cell 45\u001b[0m line \u001b[0;36m3\n\u001b[0;32m     <a href='vscode-notebook-cell:/c%3A/Users/ahmed%20ahdy/OneDrive/Desktop/omdena_data_collection/glassdoor_completed/glassdoor_questions_scraping.ipynb#X62sZmlsZQ%3D%3D?line=33'>34</a>\u001b[0m responses \u001b[39m=\u001b[39m sec\u001b[39m.\u001b[39mfind_elements(By\u001b[39m.\u001b[39mCSS_SELECTOR, \u001b[39m\"\u001b[39m\u001b[39mp[class=\u001b[39m\u001b[39m'\u001b[39m\u001b[39mcss-1jbawm2 edupdmz9\u001b[39m\u001b[39m'\u001b[39m\u001b[39m]\u001b[39m\u001b[39m\"\u001b[39m)\n\u001b[0;32m     <a href='vscode-notebook-cell:/c%3A/Users/ahmed%20ahdy/OneDrive/Desktop/omdena_data_collection/glassdoor_completed/glassdoor_questions_scraping.ipynb#X62sZmlsZQ%3D%3D?line=35'>36</a>\u001b[0m questions_answers\u001b[39m.\u001b[39mappend([])\n\u001b[1;32m---> <a href='vscode-notebook-cell:/c%3A/Users/ahmed%20ahdy/OneDrive/Desktop/omdena_data_collection/glassdoor_completed/glassdoor_questions_scraping.ipynb#X62sZmlsZQ%3D%3D?line=37'>38</a>\u001b[0m questions_answers[new_index]\u001b[39m.\u001b[39mappend(position)\n\u001b[0;32m     <a href='vscode-notebook-cell:/c%3A/Users/ahmed%20ahdy/OneDrive/Desktop/omdena_data_collection/glassdoor_completed/glassdoor_questions_scraping.ipynb#X62sZmlsZQ%3D%3D?line=39'>40</a>\u001b[0m questions_answers[new_index]\u001b[39m.\u001b[39mappend(question)\n\u001b[0;32m     <a href='vscode-notebook-cell:/c%3A/Users/ahmed%20ahdy/OneDrive/Desktop/omdena_data_collection/glassdoor_completed/glassdoor_questions_scraping.ipynb#X62sZmlsZQ%3D%3D?line=41'>42</a>\u001b[0m \u001b[39mfor\u001b[39;00m number, response \u001b[39min\u001b[39;00m \u001b[39menumerate\u001b[39m(responses):\n",
      "\u001b[1;31mIndexError\u001b[0m: list index out of range"
     ]
    }
   ],
   "source": [
    "questions_answers = []\n",
    "for num in range(401,501):\n",
    "    \n",
    "    driver.get(f\"https://www.glassdoor.com/Interview/customer-service-interview-questions-SRCH_KO0,16_IP{num}.htm\")\n",
    "    time.sleep(5)\n",
    "    section = driver.find_elements(By.CSS_SELECTOR, 'div[class=\"col\"]')\n",
    "\n",
    "    for index, sec in enumerate(section):\n",
    "            new_index = ((num-401)*10) + index\n",
    "\n",
    "            if index > 0:\n",
    "                try:    \n",
    "                    more_responses = sec.find_element(By.CSS_SELECTOR,'a[class=\"mt-lg d-flex align-items-center\"]' )\n",
    "                \n",
    "                    driver.execute_script(\"arguments[0].click();\", more_responses)\n",
    "                except:\n",
    "                    print(\"there is no any answer\")\n",
    "                \n",
    "            \n",
    "            try:\n",
    "                show_more_responses = sec.find_element(By.CSS_SELECTOR, 'a[class=\"col d-flex justify-content-center py mb\"]')\n",
    "                \n",
    "                driver.execute_script(\"arguments[0].click()\",show_more_responses)\n",
    "            except:\n",
    "                print(f\"there is no more responses to show in page: {num}, question: {index+1} \")\n",
    "                \n",
    "            \n",
    "                    \n",
    "                \n",
    "            position = sec.find_element(By.CSS_SELECTOR,'a[class=\"css-1entq9v edupdmz4\"]').get_attribute(\"innerHTML\")\n",
    "            \n",
    "            question = sec.find_element(By.CSS_SELECTOR,\"h3[class='css-1jvs3tk edupdmz3']\").get_attribute(\"innerHTML\")\n",
    "            \n",
    "            responses = sec.find_elements(By.CSS_SELECTOR, \"p[class='css-1jbawm2 edupdmz9']\")\n",
    "            \n",
    "            questions_answers.append([])\n",
    "            \n",
    "            questions_answers[new_index].append(position)\n",
    "            \n",
    "            questions_answers[new_index].append(question)\n",
    "            \n",
    "            for number, response in enumerate(responses):\n",
    "                \n",
    "                try:\n",
    "                    expand_response = response.find_element(By.LINK_TEXT, \"More\")\n",
    "                    driver.execute_script(\"arguments[0].click()\", expand_response)\n",
    "                \n",
    "                except:\n",
    "                    print(f\"there is no expantion in page: {num}, question: {index+1},response: {number+1}\")\n",
    "                    \n",
    "                try:\n",
    "                    response = response.text\n",
    "                \n",
    "                    questions_answers[new_index].append(response)\n",
    "                except:\n",
    "                    print(\"there is no any answers\")\n",
    "\n",
    "        \n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 5,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "71\n"
     ]
    }
   ],
   "source": [
    "#page number 400\n",
    "print(len(questions_answers))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 6,
   "metadata": {},
   "outputs": [],
   "source": [
    "quest = questions_answers\n"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 7,
   "metadata": {},
   "outputs": [],
   "source": [
    "questi = []\n",
    "\n",
    "for i in quest:\n",
    "    addition = 10 - len(i)\n",
    "    \n",
    "    for j in range(addition):\n",
    "        \n",
    "        i.append(\"None\")\n",
    "    \n",
    "    questi.append(i)\n",
    "    "
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 9,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "10\n"
     ]
    }
   ],
   "source": [
    "print(len(questi[10]))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 10,
   "metadata": {},
   "outputs": [],
   "source": [
    "samples = [\"position\", \"question\"]\n",
    "\n",
    "for i in range(1,9):\n",
    "    \n",
    "    samples.append(f\"answer{i}\")"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 11,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "['position', 'question', 'answer1', 'answer2', 'answer3', 'answer4', 'answer5', 'answer6', 'answer7', 'answer8']\n"
     ]
    }
   ],
   "source": [
    "print(samples)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 12,
   "metadata": {},
   "outputs": [
    {
     "name": "stdout",
     "output_type": "stream",
     "text": [
      "10\n"
     ]
    }
   ],
   "source": [
    "print(len(samples))"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 13,
   "metadata": {},
   "outputs": [],
   "source": [
    "df = pd.DataFrame(questi, columns=samples)"
   ]
  },
  {
   "cell_type": "code",
   "execution_count": 14,
   "metadata": {},
   "outputs": [],
   "source": [
    "df.to_csv(\"eleventh_70_questions.csv\")"
   ]
  }
 ],
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    "name": "ipython",
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