userid is null

[fatemeh2sh]

i have problem with userid in oneSignal.

OSPermissionSubscriptionState status = OneSignal.getPermissionSubscriptionState();
String userID = status.getSubscriptionStatus().getUserId();
boolean isSubscribed = status.getSubscriptionStatus().getSubscribed();

return userID to null in some phone
this is json
{
"permissionStatus": {
"enabled": true
},
"subscriptionStatus": {
"userId":null,
"pushToken": null,
"userSubscriptionSetting": false,
"subscribed": true
},
"emailSubscriptionStatus": {
"emailUserId": null,
"emailAddress": null,
"subscribed": false
}
}

[jkasten2]

@fatemeh2sh If getUserId() is null you can call addSubscriptionObserver to setup a callback that will fire when any subscription property changes. You can then check if getTo().getUserId() is not null when this fires.

[fatemeh2sh]

@jkasten2 i use in code

@Override
   public void onOSSubscriptionChanged(OSSubscriptionStateChanges stateChanges) {

      if (!stateChanges.getFrom().getSubscribed() &&
              stateChanges.getTo().getSubscribed()) {
         new AlertDialog.Builder(this)
                 .setMessage("You've successfully subscribed to push notifications!")
                 .show();
         // get player ID
         stateChanges.getTo().getUserId();
      }

      Log.i("Debug", "onOSPermissionChanged: " + stateChanges);
   }

but userId return null. why userid return null??

get error:

OneSignalRestClient: null Error thrown from network stack. 
javax.net.ssl.SSLHandshakeException: Handshake failed
    at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:392)
    at com.android.okhttp.Connection.upgradeToTls(Connection.java:1285)
    at com.android.okhttp.Connection.connect(Connection.java:1197)
    at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:392)
    at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:295)
    at com.android.okhttp.internal.http.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:373)
    at com.android.okhttp.internal.http.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:323)
    at com.android.okhttp.internal.http.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:491)
    at com.android.okhttp.internal.http.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:105)
    at com.android.okhttp.internal.http.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:25)
    at com.onesignal.OneSignalRestClient.startHTTPConnection(OneSignalRestClient.java:146)
    at com.onesignal.OneSignalRestClient.access$100(OneSignalRestClient.java:38)
    at com.onesignal.OneSignalRestClient$4.run(OneSignalRestClient.java:94)
    at java.lang.Thread.run(Thread.java:818)
 Caused by: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0xaec24200: Failure in SSL library, usually a protocol error
    error:14077102:SSL routines:SSL23_GET_SERVER_HELLO:unsupported protocol (external/openssl/ssl/s23_clnt.c:740 0xaf056679:0x00000000)
    at com.android.org.conscrypt.NativeCrypto.SSL_do_handshake(Native Method)
    at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:320)
      ... 13 more

[jkasten2]

@fatemeh2sh This javax.net.ssl.SSLHandshakeException: Handshake failed error means you device could not connect to onesignal.com. I recommend trying to opening a browser on the device to onesignal.com and make sure it loads. Also check to make sure your router, firewall, VPN, or proxy you maybe using isn't blocking onesignal.com in anyway.

[fatemeh2sh]

@jkasten2 i did, i opened browser and load onesignal.com .
also i check vpn , proxy, but vpn,proxy were off. i dont know what is problem???

[jkasten2]

@fatemeh2sh Could provide a few more details.

1. Android versions you have tested
2. Device models you have tests.
3. Same error on both cell and WiFi connections?

The issue seems to be the device is trying to use an unsupported version of SSL. okhttp does have so more detail on this as well. square/okhttp#1628

Google has made a number of changes in Android 5. Some details here too
https://developer.android.com/about/versions/android-5.0-changes#ssl

[fatemeh2sh]

@jkasten2 hi , my phone is glaxay note 3, with android 5.

[jkasten2]

@fatemeh2sh Thanks for the device info. Have you tested on any other devices? Can you test on an emulator as well? Are you seeing this issue on both WiFi and a cell 3g/4g connection?

[fatemeh2sh]

@jkasten2 i tested on emulator with android 5 and return userId correctly,
but in galaxy note 3 issue on both wifi and cell 3g/4g return userId null and show sslHandkShake.
but same galaxy note 3 change SIM CARD with same wife then return userId correctly.
What do you think?

[jkasten2]

@fatemeh2sh I recommend making sure the date and time is correct on the device as this can cause SSL errors. If that is not the issue then it must be an issue with the your cell provider or ISP blocking or malforming the SSL handshake

[jkasten2]

Closing due to inactivity, please provide more details if you believe the above isn't the case. Thanks.