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OTD doesn't match config to UGEE S640 #2896

Closed
3 of 4 tasks
Thymelizabeth opened this issue Aug 23, 2023 · 1 comment · Fixed by #2897
Closed
3 of 4 tasks

OTD doesn't match config to UGEE S640 #2896

Thymelizabeth opened this issue Aug 23, 2023 · 1 comment · Fixed by #2897
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configuration Adds or modifies a tablet configuration

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@Thymelizabeth
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Steps to Reproduce

  1. Run otd-daemon
  2. Run otd-gui in another tab
  3. Connect UGEE S640
  4. In otd-gui, press Ctrl+D
  5. Wait for OTD to detect tablet

Expected Behavior

OpenTabletDriver detects and configures the tablet, allowing it to work.

Observed Behavior

OpenTabletDriver appears to try to configure the tablet, but fails

Tablet Device

UGEE S640

Diagnostic Information

{
  "AppVersion": "OpenTabletDriver v0.7.0.0",
  "BuildDate": "",
  "OperatingSystem": {
    "Platform": 4,
    "ServicePack": "",
    "Version": "6.1.46.86",
    "VersionString": "Unix 6.1.46.86"
  },
  "EnvironmentVariables": {
    "USER": "edoughty",
    "TEMP": "/home/edoughty/tmp",
    "TMP": "/home/edoughty/tmp",
    "TMPDIR": "/home/edoughty/tmp",
    "DISPLAY": ":0",
    "WAYLAND_DISPLAY": "wayland-1",
    "PWD": "/home/edoughty",
    "PATH": "/home/edoughty/.local/share/cargo/bin:/home/edoughty/.local/share/go/bin:/home/edoughty/.local/bin:/home/edoughty/bin:/home/edoughty/.local/share/cargo/bin:/home/edoughty/.local/share/go/bin:/home/edoughty/.local/bin:/home/edoughty/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/opt/bin:/usr/lib/llvm/16/bin:/usr/lib/llvm/15/bin:/etc/eselect/wine/bin"
  },
  "Devices": [
    {
      "VendorID": 1133,
      "ProductID": 50484,
      "InputReportLength": -1,
      "OutputReportLength": -1,
      "FeatureReportLength": -1,
      "Manufacturer": "Logitech",
      "ProductName": "USB Receiver",
      "FriendlyName": "USB Receiver",
      "SerialNumber": "",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.3/usb1/1-2/1-2:1.1/0003:046D:C534.0002/hidraw/hidraw1",
      "CanOpen": true
    },
    {
      "VendorID": 1133,
      "ProductID": 50484,
      "InputReportLength": -1,
      "OutputReportLength": -1,
      "FeatureReportLength": -1,
      "Manufacturer": "Logitech",
      "ProductName": "USB Receiver",
      "FriendlyName": "USB Receiver",
      "SerialNumber": "",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.3/usb1/1-2/1-2:1.1/0003:046D:C534.0002/0003:046D:4054.0003/hidraw/hidraw2",
      "CanOpen": true
    },
    {
      "VendorID": 1133,
      "ProductID": 50484,
      "InputReportLength": -1,
      "OutputReportLength": -1,
      "FeatureReportLength": -1,
      "Manufacturer": "Logitech",
      "ProductName": "USB Receiver",
      "FriendlyName": "USB Receiver",
      "SerialNumber": "",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.3/usb1/1-2/1-2:1.0/0003:046D:C534.0001/hidraw/hidraw0",
      "CanOpen": true
    },
    {
      "VendorID": 10429,
      "ProductID": 2359,
      "InputReportLength": 10,
      "OutputReportLength": 0,
      "FeatureReportLength": 0,
      "Manufacturer": "UGTABLET",
      "ProductName": "UGEE S640",
      "FriendlyName": "UGEE S640",
      "SerialNumber": "000000",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.1/0003:28BD:0937.0018/hidraw/hidraw5",
      "CanOpen": true
    },
    {
      "VendorID": 10429,
      "ProductID": 2359,
      "InputReportLength": 12,
      "OutputReportLength": 12,
      "FeatureReportLength": 0,
      "Manufacturer": "UGTABLET",
      "ProductName": "UGEE S640",
      "FriendlyName": "UGEE S640",
      "SerialNumber": "000000",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.2/0003:28BD:0937.0019/hidraw/hidraw6",
      "CanOpen": true
    },
    {
      "VendorID": 10429,
      "ProductID": 2359,
      "InputReportLength": 8,
      "OutputReportLength": 0,
      "FeatureReportLength": 0,
      "Manufacturer": "UGTABLET",
      "ProductName": "UGEE S640",
      "FriendlyName": "UGEE S640",
      "SerialNumber": "000000",
      "DevicePath": "/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.0/0003:28BD:0937.0017/hidraw/hidraw4",
      "CanOpen": true
    }
  ],
  "ConsoleLog": [
    {
      "Time": "2023-08-24T00:56:47.1153517+12:00",
      "Group": "RootHub",
      "Message": "Initialized internal child hubs: HidSharpDeviceRootHub",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.115407+12:00",
      "Group": "Detect",
      "Message": "Searching for tablets...",
      "StackTrace": null,
      "Level": 1,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154155+12:00",
      "Group": "Detect",
      "Message": "No tablets were detected.",
      "StackTrace": null,
      "Level": 1,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154223+12:00",
      "Group": "IPC",
      "Message": "Connected to a client.",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154319+12:00",
      "Group": "HidSharpDeviceRootHub",
      "Message": "Changes: 3, Add: 3, Remove: 0",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154382+12:00",
      "Group": "RootHub",
      "Message": "Invoking DevicesChanged",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154454+12:00",
      "Group": "Detect",
      "Message": "Searching for tablets...",
      "StackTrace": null,
      "Level": 1,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154512+12:00",
      "Group": "Detect",
      "Message": "Attempting to match config 'UGEE S640' to device 'UGEE S640 (/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.1/0003:28BD:0937.0018/hidraw/hidraw5)'",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154636+12:00",
      "Group": "Detect",
      "Message": "Attempting to match config 'UGEE S640' to device 'UGEE S640 (/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.2/0003:28BD:0937.0019/hidraw/hidraw6)'",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.115471+12:00",
      "Group": "Detect",
      "Message": "Attempting to match config 'UGEE S640' to device 'UGEE S640 (/sys/devices/pci0000:00/0000:00:08.1/0000:08:00.4/usb3/3-1/3-1:1.0/0003:28BD:0937.0017/hidraw/hidraw4)'",
      "StackTrace": null,
      "Level": 0,
      "Notification": false
    },
    {
      "Time": "2023-08-24T00:56:47.1154791+12:00",
      "Group": "Detect",
      "Message": "No tablets were detected.",
      "StackTrace": null,
      "Level": 1,
      "Notification": false
    }
  ]
}

Acknowledgements

  • I have installed OpenTabletDriver by following its official installation instructions.
  • I have checked the OpenTabletDriver Wiki and respective FAQ pages, and my issue was not covered or actually fixed.
  • I have searched the existing issues and this new issue is not a duplicate of any.
  • I have written a concise and meaningful title.
@Thymelizabeth Thymelizabeth added the bug Something isn't working label Aug 23, 2023
@github-actions github-actions bot added the needs-triage This issue or PR has not been properly labeled yet label Aug 23, 2023
@jamesbt365 jamesbt365 added configuration Adds or modifies a tablet configuration and removed bug Something isn't working needs-triage This issue or PR has not been properly labeled yet labels Aug 23, 2023
@jamesbt365 jamesbt365 mentioned this issue Aug 23, 2023
Merged
@jamesbt365
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See if #2897 resolves your issue entirely and that everything works and lines up with the original configuration in the tablet > tablet debugger.

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Add new identifier to UGEE S640
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@jamesbt365 @Thymelizabeth