All pages 404 on clean install

[LocalHeroPro]

Describe the bug

All pages are with 404 error.

2020/09/15 19:35:30 [error] 1488572#1488572: *1017 open() "/data/www/example.com/html/contact" failed (2: No such file or directory), client: xx.xx.xx.xxx, server: example.com, request: "GET /contact HTTP/1.1", host: "example.com", referrer: "http://example.com/"

Expected behavior

Provide working config, not part or scratch.

Steps to Reproduce

Steps to reproduce the behavior:

1. Make fresh install 1.7.6.x
   from zip file (https://download.prestashop.com/download/releases/prestashop_1.7.6.7.zip) or
   from github repository (https://github.com/PrestaShop/PrestaShop/tree/1.7.6.x)
2. Use provided config file for nginx
   https://devdocs.prestashop.com/1.7/basics/installation/nginx/
3. Get on all sub pages 404 error.

Additional information

• PrestaShop version: 1.7.6.x
• PHP version: PHP7.3.22-FPM

[prestashop-issue-bot]

Thanks for opening this issue! We will help you to keep its state consistent

[sarahdib]

Hello @LocalHeroPro

As indicated in devdocs PrestaShop 1.7.6. is not compatible with PHP 7.3

Please downgrade your php version.

It seems that your issue is not a PrestaShop core bug but most likely a server configuration.

Thank you!

[LocalHeroPro]

I downgraded to PHP7.2 and I have the same issue.
Please provide proper config file for setup Prestashop.
And also sarahdib 4u.

[kpodemski]

It has to be related to your nginx configuration as I ran without any issues PrestaShop 1.7.6 on nginx

[LocalHeroPro]

Could you provide config file? After that we can update outdated Prestashop docs.

[LocalHeroPro]

sarahdib, also you write (and in hurry close topic with bug)

As indicated in devdocs PrestaShop 1.7.6. is not compatible with PHP 7.3

and official package saying something different

So where we have the truth?

[LocalHeroPro]

Hmmm it's interesting, because admin-dev working as expected, but on frontend only homepage working as expected.
Solution for that is to add in nginx config file

    location / {
        root   /var/www/presta.local/html;
        index  index.php;
        try_files $uri $uri/ /index.php$is_args$args;
    }

Please, reopen and add to example nginx config file to fix misleading Prestashop dosc.

[LocalHeroPro]

And also, it's look like your team double server_name twice.

# [REQUIRED EDIT] Your domain name goes here
server_name server_name example.com www.example.com;

I think it's unnecessary.

[matks]

sarahdib, also you write (and in hurry close topic with bug)

As indicated in devdocs PrestaShop 1.7.6. is not compatible with PHP 7.3

and official package saying something different

So where we have the truth?

Here is the truth 😄 : we have done an extensive work of deep testing of PrestaShop 1.7.7 to find and fix all compatibility issues that come with php7.3 . Consequently we can officially say "PrestaShop 1.7.7 is compatible with php7.3 because we have thoroughly checked everything works with php7.3".

However this extensive work was not done for PS 1.7.6 . So a big part of PrestaShop 1.7.6 is probably compliant with php7.3 and even php7.4 but not all of it.

The same work will happen for PS 1.7.8 and php7.4 : a very large testing campaign will be run to find and fix all issues that come with php7.4 and ensure they are fixed. This does not mean PS 1.7.7 is completely broken with php7.3 . However we cannot guarantee PS 1.7.7 works fine with php7.4 . There is probably a large number of features working fine with php7.4 and a few ones which are broken.

[LocalHeroPro]

That clarifications don't mention about wrong docs and wrong compatibility and extensions checker.

[kalise0]

Hmmm it's interesting, because admin-dev working as expected, but on frontend only homepage working as expected.
Solution for that is to add in nginx config file

    location / {
        root   /var/www/presta.local/html;
        index  index.php;
        try_files $uri $uri/ /index.php$is_args$args;
    }

Please, reopen and add to example nginx config file to fix misleading Prestashop dosc.

This solved the problem by my side !

The documentation of prestashop seems ton contain errors / missing parts here : https://devdocs.prestashop.com/1.7/basics/installation/nginx/

double server_name instruction and missing part for rewrite.

[sveneusewig]

prestashop_1.7.8.3.zip

404 Not Found
nginx/1.20.1

That's all there is to it with your Prestashop. Any php script and vhost can be run with my nginx, just not your Prestashop with your configuration https://devdocs.prestashop.com/1.7/basics/installation/nginx/.

XXX [notice] 15812#0: *3 "^/(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(\d)(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/(\d)(\d)(\d)(\d)(\d)(\d)(\d)(\d)(-[\w-]+)?/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/c/([\w.-]+)/.+\.jpg$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^images_ie/?([^/]+)\.(gif|jpe?g|png)$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^/api/?(.*)$" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"
XXX [notice] 15812#0: *3 "^(/install(?:-dev)?/sandbox)/.*" does not match "/index.php", client: ::1, server: XXX, request: "GET / HTTP/1.1", host: "XXX"

I don't feel like checking your rewriting rules. Until recently it was still working.