"APC cache has been enabled, but the APC or APCu extension is not available" message, with cache DISABLED

[elmanu13]

Describe the bug

Trying to import products after a server update and PHP version changed (from 7.2 to 7.4, without APC enabled) and got a server error 500:

[PrestaShopException]

APC cache has been enabled, but the APC or APCu extension is not available
at line 43 in file classes/cache/CacheApc.php

38.  * CacheApcCore constructor.
    

39.  */
    

40. public function __construct()
    

41. {
    

42.     if (!extension_loaded('apc') && !extension_loaded('apcu')) {
    

43.         throw new PrestaShopException('APC cache has been enabled, but the APC or APCu extension is not available');
    

44.     }
    

45.     $this->apcu = extension_loaded('apcu');
    

46. }
    

48. /**
    

    CacheApcCore->__construct - [line 184 - classes/cache/Cache.php]
    CacheCore::getInstance - [line 348 - classes/db/Db.php]
    DbCore->enableCache - [line 4646 - controllers/admin/AdminImportController.php]
    AdminImportControllerCore->postProcess - [line 295 - classes/controller/Controller.php]
    ControllerCore->run - [line 518 - classes/Dispatcher.php]
    DispatcherCore->dispatch - [line 93 - admin/index.php]

But when you go in the parameters, the cache is DISABLED (it was enabled a long time ago, disabled before the update)

I think there is the APC parameter still present somewhere in the system.

Additional information

• PrestaShop version: 1.7.8.0
• PHP version: 7.4

[florine2623]

Hello @elmanu13 ,

I changed my version of PHP from 7.2 to 7.4 using PS 1.7.8.0, I didn't encounter any error during import of products.

I followed these steps :

1. Go to BO > Advanced parameters > Informations > See PHP 7.2
2. Change version of PHP to 7.4
3. Restart server
4. Import products in BO > Advanced Parameters > Import > Choose Products and your import file
5. Import product went well, no error :

Cache is disabled :

Please check and feedback.
Thanks!

[florine2623]

Hello @elmanu13 ,

Since we had no news from you, I'll close this ticket to avoid cluttering up the backlog. Please note that you can always create a new one if further information pops up.

Thank you