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Issue for product variation multistore prestashop 1.7.8.7 with product V1 #29581

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2 tasks done
Tracked by #9723
novagence opened this issue Sep 8, 2022 · 4 comments
Open
2 tasks done
Tracked by #9723
Labels
1.7.7.8 Affects versions BO Category: Back Office Bug Type: Bug Combinations Product type: issue about products with combinations Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Multistore Label: Which BO under menu is concerned Needs Specs Status: issue needs to be specified Old Products Page Concerns the old product page Verified The issue has been reproduced

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@novagence
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novagence commented Sep 8, 2022

Prerequisites

Describe the bug and add screenshots

Hi,

Since the last update for Prestashop 1.7.8.7, we have some issue with multistore and update product variation.

For this product's type, we can update variation only when we are in all store environment et not for specific store.
For specific store, we can't access to variation or anything connect to variation in the product administration

We have identified some other issue like the preview button doesn't work when we are in a specific store.
In specific store, we can't modified images of product too.

We have 2 Prestashop with multistore activate and we have identified the same problem.
The products have been create in the specific store and it worked perfectly before.

Thanks for your support,

Product administration for all store
screenshot-2022 09 08-11_11_40

Product administration for specific store
screenshot-2022 09 08-11_11_15

Expected behavior

Seen images and variations products and be able to modified them in specific store

Steps to reproduce

Edited by @HanaRebaiQA

  1. Go to Shop parameters > General > Enable multistore
  2. Go to Advanced parameters > Add a new shop
  3. Come back to Shop parameters > General > Disable multistore
  4. Create a product V1 with combinations and add images
  5. Go to Shop parameters > General > Re-Enable multistore
  6. Come back to product V1 page
  7. Edit the product with all shops and specially with the new shop created
  8. See error > The combinations and the images are erased!

PrestaShop version(s) where the bug happened

1.7.8.7, 1.7.7.8, 8.0.x

PHP version(s) where the bug happened

7.4.30

If your bug is related to a module, specify its name and its version

No response

@novagence novagence added Bug Type: Bug New New issue not yet processed by QA labels Sep 8, 2022
@HanaRebaiQA
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HanaRebaiQA commented Sep 8, 2022

Hello @novagence

Thanks for your report.
I tried to reproduce your issue with these versions PS1787, PS1778 and 8.0.x
I manage to reproduce the issue with PS1787 and PS1778 but it seems to be fixed on 8.0.x with product V1.

PS1787 : NOK

1787.mp4

PS1778 : NOK

1778.5.mp4

PS8.0.x : OK ✔️

image

8.0.x.1.mp4

Could you please check from your side that's well fixed on 8.0.x ?

Thank You!

@HanaRebaiQA HanaRebaiQA added Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification NMI Status: issue needs more information Old Products Page Concerns the old product page Combinations Product type: issue about products with combinations Waiting for author Status: action required, waiting for author feedback BO Category: Back Office 1.7.7.8 Affects versions Multistore Label: Which BO under menu is concerned and removed New New issue not yet processed by QA Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification labels Sep 8, 2022
@novagence
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Hi,

Thanks for your return et your support.

Version 8.0 is currently in development, can we have a patch or a solution for version 1.7.8.7 who was deployed and considered stable by Prestashop ?

Thanks you

@prestashop-issue-bot prestashop-issue-bot bot removed the Waiting for author Status: action required, waiting for author feedback label Sep 9, 2022
@HanaRebaiQA
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HanaRebaiQA commented Sep 9, 2022

Hello @novagence

Thank you for your feedback!

I have checked again with 8.0.x with Product V1 and different php versions (7.2 and 7.4 and 8.1)
In fact, the issue is not reproduced when we add a new shop after creating the product with the provided informations (With combinations and with attached images)

So, i could manage to reproduce the issue. Here are the exact steps to reproduce :

  1. Go to Shop parameters > General > Enable multistore
  2. Go to Advanced parameters > Add a new shop
  3. Come back to Shop parameters > General > Disable multistore
  4. Create a product V1 with combinations and add images
  5. Go to Shop parameters > General > Re-Enable multistore
  6. Come back to product V1 page
  7. Edit the product with all shops and specially with the new shop created
  8. See error > The combinations and the images are erased!
8.0.x.-V1.mp4

I'll update the description of the issue.

When i checked with product V2, the issue is fixed.

8.0.x.-.V2.mp4

I'll add this to the debug backlog so that it's fixed.

Please be aware that due to the high number of reported issues, some bugs might take a very long time to be resolved. If this issue is important to you and you cannot wait for it to be fixed on the project's own time, we strongly suggest you consider hiring a specialist to help you.

If you manage to get the problem fixed, then please contribute the fix back to the project as a Pull Request. Remember that the more people contribute, the better PrestaShop becomes for everyone.

Thank You!

@HanaRebaiQA HanaRebaiQA changed the title Issue for product variation multistore prestashop 1.7.8.7 Issue for product variation multistore prestashop 1.7.8.7 with product V1 Sep 9, 2022
@HanaRebaiQA HanaRebaiQA added Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Needs Specs Status: issue needs to be specified Verified The issue has been reproduced and removed NMI Status: issue needs more information labels Sep 9, 2022
@bullmade
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@HanaRebaiQA are you able to locate which PR fixed the issue in PS 8.0? Then we cacn implement it similiarly for 1.7.x untill 8.0 becomes stable.

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Labels
1.7.7.8 Affects versions BO Category: Back Office Bug Type: Bug Combinations Product type: issue about products with combinations Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Multistore Label: Which BO under menu is concerned Needs Specs Status: issue needs to be specified Old Products Page Concerns the old product page Verified The issue has been reproduced
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