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My Fibank #359

Closed
7 of 16 tasks
reipo38 opened this issue Dec 16, 2023 · 4 comments
Closed
7 of 16 tasks

My Fibank #359

reipo38 opened this issue Dec 16, 2023 · 4 comments
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app report App report of a banking app Bulgariaㅤ 🇧🇬

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@reipo38
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reipo38 commented Dec 16, 2023

Is there an existing issue for this?

  • I have searched the existing issues

App name

My Fibank

Link to app

https://play.google.com/store/apps/details?id=com.bfs.fibank

App version

v4.1.9(1.0)

Country of the app

Bulgaria

Build Number

UQ1A.231205.015.2023121200

Device list

Pixel 7a

Profile app tested in

Owner profile

Google Play installed?

Installed

Where did you install this app from?

Google Play Store

Google Play services Network permission revoked?

  • Revoked
  • Not revoked
  • I did not have Google Play services installed

Native code debugging

  • Allowed
  • Blocked

Exploit protection compatibility mode

  • Enabled
  • Disabled

Stock OS compatibility

  • Works
  • Does not work
  • Not tested

NFC payments

  • Works
  • Works but requires another service
  • Does not work
  • N/A (Not supported by app)
  • Not tested

Description of the app's functionality

On the first start of the app it prompts for login, then confirmation via text and lastly setting up a password for the app itself. All of this functions as usual but after that, when opening the app it crashes on the password prompt. It doesn't process any input, not the password, nor clicks on any of the buttons on the window. After a bit it of staying frozen it crashes.

Are there any extra notes you think users should know about?

I tried enabling exploit protection compatibility and disabling secure app spawning. I have given the app all the permissions it asked for and also have google play services and carrier services installed. Non of that helped nor made a slight difference.

ADB logcat of the app if necessary

No response

@reipo38 reipo38 added the app report App report of a banking app label Dec 16, 2023
@reipo38 reipo38 changed the title Crashing on start screenu Crashing on start screen Dec 16, 2023
@spring-onion spring-onion changed the title Crashing on start screen My Fibank Dec 17, 2023
@spring-onion
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Hi there. That's odd, mind capturing a logcat?

@reipo38
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reipo38 commented Dec 19, 2023 via email

@reipo38
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reipo38 commented Dec 19, 2023

Also I can now confirm that the app runs on stock OS and it's not an android 14 issue.

@spring-onion
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spring-onion commented Dec 24, 2023

@reipo38 Excuse me for coming back to you late, I asked around to figure out what could be causing this and it's not clear unfortunately. If the app hasn't started working for you out of nowhere I'd go ahead and mark it incompatible.

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Labels
app report App report of a banking app Bulgariaㅤ 🇧🇬
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3 participants