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In app Bridge update breaks it. #369

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artelse opened this issue Mar 23, 2023 · 2 comments
Closed

In app Bridge update breaks it. #369

artelse opened this issue Mar 23, 2023 · 2 comments
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support Issues that were redirected to customer support

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@artelse
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artelse commented Mar 23, 2023

Got notification of an update on the bridge. It then won't start any longer, breaking my protonmail completely.

Expected Behavior

An update should just update the app without breaking functionality.

Current Behavior

The bridge has been working for years without problems.

Possible Solution

Fix the app.
EDIT: found version 2.3.0. is the latest that still works.

Version Information

macOS version is 10.13 and latest bridge is 3.0.21. I don't know what version was running, but seem to remember a version 3.x The bridge app now has a cross through it, so it won't launch because of a macOS version mismatch.

@gabor-meszaros
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Hi @artelse, Thank you for your interest in Bridge and I am sorry to hear that you have problems with the update. The issue tracker is ONLY used for reporting bugs with technical details. For high level troubleshooting, please contact our customer support: https://proton.me/support/contact
Customer support will reach out to us if they cannot resolve the problem.

@gabor-meszaros gabor-meszaros added the support Issues that were redirected to customer support label Mar 24, 2023
@artelse
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artelse commented Mar 24, 2023

@gabor-meszaros This is also a technical bug because the app falsely required me to update while the update is not compatible with the current system version. Please fix this, it is causing unnecessary issues.

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