unable to run protonvpn

[Excal-rs]

I am not able to launch the Linux CLI or App. I get the following error when I try to run protonvpn-gui and protonvpn-cli:

input:
$ protonvpn

output:

Traceback (most recent call last):
  File "/usr/lib/python3.9/site-packages/protonvpn_gui/main.py", line 262, in do_activate
    if not protonvpn.check_session_exists():
  File "/usr/lib/python3.9/site-packages/protonvpn_nm_lib/api.py", line 344, in check_session_exists
    return self._env.api_session.is_valid
  File "/usr/lib/python3.9/site-packages/protonvpn_nm_lib/core/environment.py", line 55, in api_session
    self.__api_session = APISession()
  File "/usr/lib/python3.9/site-packages/protonvpn_nm_lib/core/session/session.py", line 211, in __init__
    self.__session_create()
  File "/usr/lib/python3.9/site-packages/protonvpn_nm_lib/core/session/session.py", line 232, in __session_create
    self.__proton_api = Session(
TypeError: __init__() got an unexpected keyword argument 'log_dir_path'

i am using manjaro kde plasma and have tried rebuilding protonvpn and restarting multiple times

edit: I installed protonvpn from aur

[Graninius]

All the same. Manjaro KDE, unstabile. It doesn't start.

Traceback (most recent call last):
  File "/usr/bin/protonvpn", line 33, in <module>
    sys.exit(load_entry_point('protonvpn-gui==1.7.0', 'console_scripts', 'protonvpn')())
  File "/usr/bin/protonvpn", line 25, in importlib_load_entry_point
    return next(matches).load()
  File "/usr/lib/python3.10/importlib/metadata/__init__.py", line 162, in load
    module = import_module(match.group('module'))
  File "/usr/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
  File "<frozen importlib._bootstrap>", line 1006, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 688, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 883, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/usr/lib/python3.10/site-packages/protonvpn_gui/main.py", line 14, in <module>
    from proton.constants import VERSION as proton_version
ModuleNotFoundError: No module named 'proton'


❯ protonvpn-cli
Traceback (most recent call last):
  File "/usr/bin/protonvpn-cli", line 33, in <module>
    sys.exit(load_entry_point('protonvpn-cli==3.11.0', 'console_scripts', 'protonvpn-cli')())
  File "/usr/lib/python3.10/site-packages/protonvpn_cli/main.py", line 20, in main
    from .cli import ProtonVPNCLI
  File "/usr/lib/python3.10/site-packages/protonvpn_cli/cli.py", line 4, in <module>
    from proton.constants import VERSION as proton_version
ModuleNotFoundError: No module named 'proton'

[Excal-rs]

All the same. Manjaro KDE, unstabile. It doesn't start.

`❯ protonvpn
Traceback (most recent call last):
File "/usr/bin/protonvpn", line 33, in
sys.exit(load_entry_point('protonvpn-gui==1.7.0', 'console_scripts', 'protonvpn')())
File "/usr/bin/protonvpn", line 25, in importlib_load_entry_point
return next(matches).load()
File "/usr/lib/python3.10/importlib/metadata/init.py", line 162, in load
module = import_module(match.group('module'))
File "/usr/lib/python3.10/importlib/init.py", line 126, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File "", line 1050, in _gcd_import
File "", line 1027, in _find_and_load
File "", line 1006, in _find_and_load_unlocked
File "", line 688, in _load_unlocked
File "", line 883, in exec_module
File "", line 241, in _call_with_frames_removed
File "/usr/lib/python3.10/site-packages/protonvpn_gui/main.py", line 14, in
from proton.constants import VERSION as proton_version
ModuleNotFoundError: No module named 'proton'

❯ protonvpn-cli
Traceback (most recent call last):
File "/usr/bin/protonvpn-cli", line 33, in
sys.exit(load_entry_point('protonvpn-cli==3.11.0', 'console_scripts', 'protonvpn-cli')())
File "/usr/lib/python3.10/site-packages/protonvpn_cli/main.py", line 20, in main
from .cli import ProtonVPNCLI
File "/usr/lib/python3.10/site-packages/protonvpn_cli/cli.py", line 4, in
from proton.constants import VERSION as proton_version
ModuleNotFoundError: No module named 'proton'
`

yeah it might be something wrong with manjaro, I might try downgrading protonvpn and all dependicies. (also u formatted the code incorrectly use three ` instead of just one)

like this

I think it may have been that the aur has uploaded a incorrect/buggy version of the package

[calexandru2018]

Hey all,

this issue might be due to the python upgrade. Try uninstall first all packages, make sure that there are no leftovers and then install it again.

[Excal-rs]

@calexandru2018

Hey all,

this issue might be due to the python upgrade. Try uninstall first all packages, make sure that there are no leftovers and then install it again.

by all packages do u mean all protonvpn packages?

[calexandru2018]

@Excal-rs yes that is correct.

[Excal-rs]

@calexandru2018 I have tried removing all packages and then installing but the error still occurs

[Excal-rs]

@calexandru2018 thank you, i uninstalled protonvpn and then updated everything using the add/remove software then installed protonvpn and it has seemed to fix my issue.

[Graninius]

Removed all protonvpn related packages and then installed only protonvpn-gui (it'll install all needed depences).
Packages installed:
protonvpn-gui
python-protonvpn-nm-lib
It's the fix for my issue.
Manjaro latest, unstabile

[Dawgora]

Yup, had the same issue that I couldn't start the protonvpn-gui/cli.
How I fixed this on my manjaro:
Kernel Release: 5.10.89-1-MANJARO
Python 3.10.1

1. yay -Rs protonvpn (removed everything related to protonvpn)
2. pacman -Qm | grep protonvpn (checked if anything else was in there, if there was, I deleted it.)
3. python -m pip list | grep proton (checked if I had something inside my pip regarding proton, if I had I just pip3 uninstall ____)
4. sudo rm -R ~/.cache/protonvpn (cleared the cache) (also, if you want to, you can sudo rm -rf ~/.config/protonvpn)
5. Rebooted the sytstem
6. pamac build protonvpn (installed the protonvpn, with GUI and cli)

[Excal-rs]

@Dawgora

Yup, had the same issue that I couldn't start the protonvpn-gui/cli.
How I fixed this on my manjaro:
Kernel Release: 5.10.89-1-MANJARO
Python 3.10.1

1. yay -Rs protonvpn (removed everything related to protonvpn)
2. pacman -Qm | grep protonvpn (checked if anything else was in there, if there was, I deleted it.)
3. python -m pip list | grep proton (checked if I had something inside my pip regarding proton, if I had I just pip3 uninstall ____)
4. sudo rm -R ~/.cache/protonvpn (cleared the cache) (also, if you want to, you can sudo rm -rf ~/.config/protonvpn)
5. Rebooted the sytstem
6. pamac build protonvpn (installed the protonvpn, with GUI and cli)

thank you for your in depth explanation and step by step, as I just accidentally fixed it accidentally without knowing what was causing the issue

[Kameleon-07]

I have the issue with starting protonvpn too.
input: $ protonvpn
output:

Traceback (most recent call last): File "/usr/bin/protonvpn", line 33, in <module> sys.exit(load_entry_point('protonvpn-gui==1.7.0', 'console_scripts', 'protonvpn')()) File "/usr/bin/protonvpn", line 25, in importlib_load_entry_point return next(matches).load() StopIteration

I installed it from aur using yay. I tried fixing it with solutions in this issue and someone else's but nothing, doesn't work.
My distro is Arch Linux.
Kernel: Linux 5.10.94-xanmod2-2-lts
Python version: 3.10.2

[pwltr]

I was able to fix this issue by updating the packages to use Python3.10.
If you're on Manjaro/Arch see explanation here:
https://forum.manjaro.org/t/stable-update-2022-01-02-kernels-systemd-kde-frameworks-mesa-xorg-server-wine-python-3-10/97104

Essentially it's this:

You may need to rebuild any Python packages you’ve installed from the AUR. To get a list of them, you can run:
pacman -Qoq /usr/lib/python3.9

And to rebuild them all at once with an AUR helper such as yay, you can do:

yay -S $(pacman -Qoq /usr/lib/python3.9) --answerclean All
But if any of the packages don’t work with Python 3.10 yet, this might fail halfway through and you’ll have to do rebuild the remaining ones one or a few at a time.

Hope this helps