Why does protonvpn fail to connect?

[tochk4]

from protonvpn-cli.log the error seems to be dbus not being authorized to perform an operation

-------------------------------------------------

-----------	Initialized protonvpn-cli	-----------

-------------------------------------------------
2022-07-04 06:22:11,659 — cli.py — INFO — __init__:29 — Proton VPN CLI v3.12.0 (protonvpn-nm-lib v3.11.0; proton-client v0.7.1)
2022-07-04 06:22:11,660 — cli.py — INFO — __init__:64 — CLI command: Namespace(command='c', version=False, help=False, get_logs=False)
2022-07-04 06:22:11,661 — cli.py — INFO — connect:128 — Options: Namespace(servername=None, fastest=False, random=False, cc=None, sc=False, p2p=False, tor=False, protocol=None, help=False)
2022-07-04 06:22:15,586 — cli_dialog.py — INFO — start:59 — Selected country: "Netherlands"
2022-07-04 06:22:17,047 — cli_dialog.py — INFO — start:63 — Selected server: "NL-FREE#1"
2022-07-04 06:22:17,807 — cli_dialog.py — INFO — start:67 — Selected protocol: "udp"
2022-07-04 06:22:18,794 — cli_wrapper.py — ERROR — connect:379 — org.freedesktop.NetworkManager.PermissionDenied: Not authorized to perform this operation
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/protonvpn_cli/cli_wrapper.py", line 277, in connect
    self.protonvpn.setup_connection(
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/api.py", line 158, in setup_connection
    self._env.connection_backend.setup(**data)
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/connection_backend/nm_client/nm_client.py", line 81, in setup
    self._pre_setup_connection(kwargs.get("entry_ip"))
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/connection_backend/nm_client/nm_client.py", line 233, in _pre_setup_connection
    ipv6_lp.manage(KillSwitchActionEnum.ENABLE)
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 55, in manage
    self._ensure_connectivity_check_is_disabled()
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 226, in _ensure_connectivity_check_is_disabled
    self.disable_connectivity_check(
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 273, in disable_connectivity_check
    nm_methods.Set(
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 72, in __call__
    return self._proxy_method(*args, **keywords)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 141, in __call__
    return self._connection.call_blocking(self._named_service,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.NetworkManager.PermissionDenied: Not authorized to perform this operation

the output when using protonvpn-cli

Setting up Proton VPN.

An unknown error has occured. Please ensure that you have internet connectivity.
If the issue persists, please contact support.

I am running Ubuntu 22 with xfce environment

[drewwells]

I've run down a bunch of rabbit holes and can not get past this either. A wireguard client would be much preferable to all the nuances of how networkmanager is handling these operations.

[flufficat]

Hi, to let you know this has been fixed at least on my machine in the protonvpn-nm-lib 3.16.0 release. Despite mentioning this issue they have solved in the release notes, proton haven't commented on this issue so I thought I would.

I had to rebuild protonvpn once I had checked that version 3.16.0 was installed. I simply uninstalled it and then reinstalled it:
Uninstalling protonvpn* and installing protonvpn

Then it will be using the new version of the library. I would like to know if this has also fixed this issue on your machine as it seems to have completely solved it on mine. Best wishes

[cilles]

Recently downloaded on Linux mint, experiencing this error when attempting to connect via GUI.

             ...-:::::-...                  
          .-MMMMMMMMMMMMMMM-.              ------------- 
      .-MMMM`..-:::::::-..`MMMM-.          OS: Linux Mint 21.2 x86_64 
    .:MMMM.:MMMMMMMMMMMMMMM:.MMMM:.        Host: SER 
   -MMM-M---MMMMMMMMMMMMMMMMMMM.MMM-       Kernel: 5.15.0-82-generic 
 `:MMM:MM`  :MMMM:....::-...-MMMM:MMM:`    Uptime: 14 days, 15 hours, 57 mins 
 :MMM:MMM`  :MM:`  ``    ``  `:MMM:MMM:    Packages: 2361 (dpkg) 
.MMM.MMMM`  :MM.  -MM.  .MM-  `MMMM.MMM.   Shell: bash 5.1.16 
:MMM:MMMM`  :MM.  -MM-  .MM:  `MMMM-MMM:   Resolution: 2560x1440 
:MMM:MMMM`  :MM.  -MM-  .MM:  `MMMM:MMM:   DE: Cinnamon 5.8.4 
:MMM:MMMM`  :MM.  -MM-  .MM:  `MMMM-MMM:   WM: Mutter (Muffin) 
.MMM.MMMM`  :MM:--:MM:--:MM:  `MMMM.MMM.   WM Theme: Mint-Y-Dark (Mint-Y) 
 :MMM:MMM-  `-MMMMMMMMMMMM-`  -MMM-MMM:    Theme: Mint-Y-Dark [GTK2/3] 
  :MMM:MMM:`                `:MMM:MMM:     Icons: Mint-Y [GTK2/3] 
   .MMM.MMMM:--------------:MMMM.MMM.      Terminal: gnome-terminal 
     '-MMMM.-MMMMMMMMMMMMMMM-.MMMM-'       CPU: AMD Ryzen 5 5600H with Radeon Graphics (12) @ 3.300GHz 
       '.-MMMM``--:::::--``MMMM-.'         GPU: AMD ATI 04:00.0 Cezanne 
            '-MMMMMMMMMMMMM-'              Memory: 3917MiB / 28968MiB 
               ``-:::::-``

I have version 3.16.0-1 of python3-protonvpn-nm-lib, and I did try removing and reinstalling (sudo apt remove protonvpn; sudo apt install protonvpn) but still no luck.

$ sudo apt list | grep protonvpn

WARNING: apt does not have a stable CLI interface. Use with caution in scripts.

protonvpn-cli/unknown,now 3.13.0-1 all [installed]
protonvpn-gui/unknown,now 1.12.0-1 all [installed,automatic]
protonvpn-stable-release/unknown,now 1.0.3-2 all [installed]
protonvpn/unknown,now 1.0.0-3 all [installed]
python3-protonvpn-nm-lib/unknown,now 3.16.0-1 all [installed,automatic]
$ 

protonvpn-gui.log:

-------------------------------------------------

-----------	Initialized protonvpn	-----------

-------------------------------------------------
2023-09-22 03:08:50,549 — main.py — INFO —do_startup:87 — Proton VPN v1.12.0 (protonvpn-nm-lib v3.16.0; proton-client v0.7.1)
2023-09-22 03:08:50,565 — main.py — INFO —do_startup:109 — Startup successful
2023-09-22 03:08:50,779 — dashboard.py — INFO —setup_icons_images:385 — Setting up dashboard images and icons
2023-09-22 03:08:50,783 — dashboard.py — INFO —setup_css:424 — Setting up css
2023-09-22 03:08:50,785 — dashboard.py — INFO —setup_actions:454 — Setting up actions
2023-09-22 03:08:50,787 — main.py — INFO —do_activate:275 — Window to display <dashboard.DashboardView object at 0x7ff2303a79c0 (DashboardView at 0x560c448142c0)>
2023-09-22 03:09:06,293 — dashboard.py — INFO —on_click_quick_connect:244 — Clicked on quick connect.
2023-09-22 03:09:06,294 — dashboard.py — INFO —on_quick_connect:316 — Preparing to quick connect
2023-09-22 03:09:06,295 — dashboard.py — INFO —connect:386 — Setting up connection
2023-09-22 03:09:06,713 — dashboard.py — ERROR —connect:460 — org.freedesktop.NetworkManager.PermissionDenied: Not authorized to perform this operation
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/protonvpn_gui/view_model/dashboard.py", line 395, in connect
    server = protonvpn.setup_connection(
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/api.py", line 158, in setup_connection
    self._env.connection_backend.setup(**data)
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/connection_backend/nm_client/nm_client.py", line 81, in setup
    self._pre_setup_connection(kwargs.get("entry_ip"))
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/connection_backend/nm_client/nm_client.py", line 233, in _pre_setup_connection
    ipv6_lp.manage(KillSwitchActionEnum.ENABLE)
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 55, in manage
    self._ensure_connectivity_check_is_disabled()
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 226, in _ensure_connectivity_check_is_disabled
    self.disable_connectivity_check(
  File "/usr/lib/python3/dist-packages/protonvpn_nm_lib/core/killswitch/ipv6_leak_protection.py", line 273, in disable_connectivity_check
    nm_methods.Set(
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 72, in __call__
    return self._proxy_method(*args, **keywords)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 141, in __call__
    return self._connection.call_blocking(self._named_service,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.NetworkManager.PermissionDenied: Not authorized to perform this operation