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complaints-award.rst

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Claim/Complaint Retrieval

Tender Award Claim/Complaint Retrieval

You can list all Tender Award Claims/Complaints:

And check individual complaint:

Complaint Submission

If tender award is favoriting certain supplier, or in any other viable case, participants who were admitted to auction can submit Tender Award Complaint.

Tender Award Complaint Submission (with documents)

At first create a complaint. Send POST request with bidder's access token.

Then upload necessary documents:

Submit tender award complaint:

Tender Award Complaint Submission (without documents)

You can submit complaint that does not need additional documents:

Complaint Posts

Once complaint is in pending or accepted status reviewer can submit a post to complaint.

Tender Conditions Complaint Posts (with complaint owner)

Reviewer can submit a post to complaint owner:

Complaint owner can submit a reply post to reviewer by setting reviewer's post id as `relatedPost`:

Tender Conditions Complaint Posts (with tender owner)

Reviewer can submit a post to tender owner:

Tender owner can submit a reply post to reviewer by setting reviewer's post id as `relatedPost`:

Complaint Resolution

Rejecting Tender Award Complaint

Accepting Tender Award Complaint

Submitting Tender Award Complaint Resolution

The Complaint Review Body uploads the resolution document:

And either resolves complaint:

Or declines it:

Correcting problems

If tender award complaint was satisfied by the Complaint Review Body, then procuring entity has to correct problems.

One of the possible solutions is award cancellation:

After award cancellation system generates new award. Its location is present in the Location header of response.

Submitting Resolution Confirmation

When complaint has been successfully resolved, procuring entity submits resolution confirmation.

Submitting complaint to new award

Cancelling Tender Award Complaint

Cancelling not accepted(pending) complaint by Reviewer

Cancelling accepted complaint by Complainant

Cancelling accepted complaint by Reviewer