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complaints-qualification-2020-04-19.rst

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Claim/Complaint Retrieval

Tender Qualification Claim/Complaint Retrieval

You can list all Tender Qualification Claims/Complaints:

.. http:example:: http/complaints/qualification-complaints-list.http
   :code:

And check individual complaint:

.. http:example:: http/complaints/qualification-complaint.http
   :code:

Complaint Submission

If tender qualification is favoriting certain supplier, or in any other viable case, participants can submit Tender Qualification Complaint.

Tender Qualification Complaint Submission

At first create a complaint. Send POST request with bidder's access token.

.. http:example:: http/complaints/qualification-complaint-submission.http
   :code:

When creating a complaint, the User can add one or more Objections raised by the Complainant as part of the complaint. Objections can be added or edited while complaint is in the status draft. For more details, see :ref:`tender complaint objections <complaint-objections>`.

This step is optional. Upload documents:

.. http:example:: http/complaints/qualification-complaint-submission-upload.http
   :code:

Submit tender qualification complaint:

.. http:example:: http/complaints/qualification-complaint-complaint.http
   :code:

Complaint Posts

Once complaint is in pending or accepted status reviewer can submit a post to complaint.

Tender Conditions Complaint Posts (with complaint owner)

Reviewer can submit a post to complaint owner:

.. http:example:: http/complaints/qualification-complaint-post-reviewer-complaint-owner.http
   :code:

Complaint owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:

.. http:example:: http/complaints/qualification-complaint-post-complaint-owner.http
   :code:

Tender Conditions Complaint Posts (with tender owner)

Reviewer can submit a post to tender owner:

.. http:example:: http/complaints/qualification-complaint-post-reviewer-tender-owner.http
   :code:

Tender owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:

.. http:example:: http/complaints/qualification-complaint-post-tender-owner.http
   :code:

Complaint Resolution

Rejecting Tender Qualification Complaint

.. http:example:: http/complaints/qualification-complaint-reject.http
   :code:

Accepting Tender Qualification Complaint

.. http:example:: http/complaints/qualification-complaint-accept.http
   :code:

Submitting Tender Qualification Complaint Resolution

The Complaint Review Body uploads the resolution document:

.. http:example:: http/complaints/qualification-complaint-resolution-upload.http
   :code:

And either resolves complaint:

.. http:example:: http/complaints/qualification-complaint-resolve.http
   :code:

Or declines it:

.. http:example:: http/complaints/qualification-complaint-decline.http
   :code:

Submitting Resolution Confirmation

.. http:example:: http/complaints/qualification-complaint-resolved.http
   :code:

Cancelling Tender Qualification Complaint

Cancelling draft complaint by Complainant

.. http:example:: http/complaints/qualification-complaint-mistaken.http
   :code:

Cancelling accepted complaint by Reviewer

.. http:example:: http/complaints/qualification-complaint-accepted-stopped.http
   :code: