You can list all Tender Award Claims/Complaints:
.. http:example:: http/complaints/award-complaints-list.http :code:
And check individual complaint:
.. http:example:: http/complaints/award-complaint.http :code:
If tender award is favoriting certain supplier, or in any other viable case, participants who were admitted to auction can submit Tender Award Complaint.
At first create a complaint. Send POST request with bidder's access token.
.. http:example:: http/complaints/award-complaint-submission.http :code:
When creating a complaint, the User can add one or more Objections raised by the Complainant as part of the complaint. Objections can be added or edited while complaint is in the status draft. For more details, see :ref:`tender complaint objections <complaint-objections>`.
This step is optional. Upload documents:
.. http:example:: http/complaints/award-complaint-submission-upload.http :code:
Submit tender award complaint:
.. http:example:: http/complaints/award-complaint-complaint.http :code:
Once complaint is in pending or accepted status reviewer can submit a post to complaint.
Reviewer can submit a post to complaint owner:
.. http:example:: http/complaints/award-complaint-post-reviewer-complaint-owner.http :code:
Complaint owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:
.. http:example:: http/complaints/award-complaint-post-complaint-owner.http :code:
Reviewer can submit a post to tender owner:
.. http:example:: http/complaints/award-complaint-post-reviewer-tender-owner.http :code:
Tender owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:
.. http:example:: http/complaints/award-complaint-post-tender-owner.http :code:
.. http:example:: http/complaints/award-complaint-reject.http :code:
.. http:example:: http/complaints/award-complaint-accept.http :code:
The Complaint Review Body uploads the resolution document:
.. http:example:: http/complaints/award-complaint-resolution-upload.http :code:
And either resolves complaint:
.. http:example:: http/complaints/award-complaint-resolve.http :code:
Or declines it:
.. http:example:: http/complaints/award-complaint-decline.http :code:
If tender award complaint was satisfied by the Complaint Review Body, then procuring entity has to correct problems.
One of the possible solutions is award cancellation:
.. http:example:: http/complaints/award-complaint-satisfied-resolving.http :code:
After award cancellation system generates new award. Its location is present in the Location header of response.
When complaint has been successfully resolved, procuring entity submits resolution confirmation.
.. http:example:: http/complaints/award-complaint-resolved.http :code:
.. http:example:: http/complaints/award-complaint-submit.http :code:
.. http:example:: http/complaints/award-complaint-mistaken.http :code:
.. http:example:: http/complaints/award-complaint-accepted-stopped.http :code:
Complaint periods creation in Defense open tender differs from other procurement methods.
In moment of award activation (status changes to active):
- Complaint period is created for this award
- Complaint periods are created/updated for awards with unsuccessful status (if lots - only for active lots)
Claims are denied in Defense open tender
We have tender on qualification stage with 3 bids and one pending award
.. http:example:: ../defense/http/new-complaints-list-award.http :code:
Tender owner patches first bid award from pending to unsuccessful. No complaint period for the award was created.
.. http:example:: ../defense/http/new-complaints-patch-award-unsuccessful.http :code:
Tender owner patches second bid award from pending to active. Complaint period for the second bid award was created.
.. http:example:: ../defense/http/new-complaints-patch-award-active.http :code:
Also Complaint period for the first (unsuccessful) bid award was created.
.. http:example:: ../defense/http/new-complaints-list-award-2.http :code:
Tender owner patches second bid award from active to cancelled. Complaint period for the award remains unchanged.
.. http:example:: ../defense/http/new-complaints-patch-award-cancelled.http :code:
Tender owner patches second bid award from pending to unsuccessful. No complaint period for the award was created.
.. http:example:: ../defense/http/new-complaints-patch-award-unsuccessful-2.http :code:
One day time delay left. Tender owner patches third bid award from pending to active. Complaint period for the third bid award was created.
.. http:example:: ../defense/http/new-complaints-patch-award-active-2.http :code:
Also complaint period for the first and second (unsuccessful) bid award was created/updated.
.. http:example:: ../defense/http/new-complaints-list-award-3.http :code: