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Claim/Complaint Retrieval

Tender Award Claim/Complaint Retrieval

You can list all Tender Award Claims/Complaints:

.. http:example:: http/complaints/award-complaints-list.http
   :code:

And check individual complaint:

.. http:example:: http/complaints/award-complaint.http
   :code:

Complaint Submission

If tender award is favoriting certain supplier, or in any other viable case, participants who were admitted to auction can submit Tender Award Complaint.

Tender Award Complaint Submission

At first create a complaint. Send POST request with bidder's access token.

.. http:example:: http/complaints/award-complaint-submission.http
   :code:

This step is optional. Upload documents:

.. http:example:: http/complaints/award-complaint-submission-upload.http
   :code:

Submit tender award complaint:

.. http:example:: http/complaints/award-complaint-complaint.http
   :code:

Complaint Posts

Once complaint is in pending or accepted status reviewer can submit a post to complaint.

Tender Conditions Complaint Posts (with complaint owner)

Reviewer can submit a post to complaint owner:

.. http:example:: http/complaints/award-complaint-post-reviewer-complaint-owner.http
   :code:

Complaint owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:

.. http:example:: http/complaints/award-complaint-post-complaint-owner.http
   :code:

Tender Conditions Complaint Posts (with tender owner)

Reviewer can submit a post to tender owner:

.. http:example:: http/complaints/award-complaint-post-reviewer-tender-owner.http
   :code:

Tender owner can submit a reply post to reviewer by setting reviewer's post id as relatedPost:

.. http:example:: http/complaints/award-complaint-post-tender-owner.http
   :code:

Complaint Resolution

Rejecting Tender Award Complaint

.. http:example:: http/complaints/award-complaint-reject.http
   :code:

Accepting Tender Award Complaint

.. http:example:: http/complaints/award-complaint-accept.http
   :code:

Submitting Tender Award Complaint Resolution

The Complaint Review Body uploads the resolution document:

.. http:example:: http/complaints/award-complaint-resolution-upload.http
   :code:

And either resolves complaint:

.. http:example:: http/complaints/award-complaint-resolve.http
   :code:

Or declines it:

.. http:example:: http/complaints/award-complaint-decline.http
   :code:

Correcting problems

If tender award complaint was satisfied by the Complaint Review Body, then procuring entity has to correct problems.

One of the possible solutions is award cancellation:

.. http:example:: http/complaints/award-complaint-satisfied-resolving.http
   :code:

After award cancellation system generates new award. Its location is present in the Location header of response.

Submitting Resolution Confirmation

When complaint has been successfully resolved, procuring entity submits resolution confirmation.

.. http:example:: http/complaints/award-complaint-resolved.http
   :code:

Submitting complaint to new award

.. http:example:: http/complaints/award-complaint-submit.http
   :code:

Cancelling Tender Award Complaint

Cancelling draft complaint by Complainant

.. http:example:: http/complaints/award-complaint-mistaken-2020-04-19.http
   :code:

Cancelling accepted complaint by Complainant

.. http:example:: http-outdated/complaints/award-complaint-accepted-stopping.http
   :code:


.. http:example:: http-outdated/complaints/award-complaint-stopping-stopped.http
   :code:

Cancelling accepted complaint by Reviewer

.. http:example:: http/complaints/award-complaint-accepted-stopped.http
   :code:

Complaints in Defense open tender

Complaint periods creation in Defense open tender differs from other procurement methods.

In moment of award activation (status changes to active):

  • Complaint period is created for this award
  • Complaint periods are created/updated for awards with unsuccessful status (if lots - only for active lots)

Claims are denied in Defense open tender

List awards after auction

We have tender on qualification stage with 3 bids and one pending award

.. http:example:: ../defense/http/new-complaints-list-award.http
   :code:

Disqualification of first bid award

Tender owner patches first bid award from pending to unsuccessful. No complaint period for the award was created.

.. http:example:: ../defense/http/new-complaints-patch-award-unsuccessful.http
   :code:

Activation of second bid award

Tender owner patches second bid award from pending to active. Complaint period for the second bid award was created.

.. http:example:: ../defense/http/new-complaints-patch-award-active.http
   :code:

Also Complaint period for the first (unsuccessful) bid award was created.

.. http:example:: ../defense/http/new-complaints-list-award-2.http
   :code:

Cancellation of second bid award

Tender owner patches second bid award from active to cancelled. Complaint period for the award remains unchanged.

.. http:example:: ../defense/http/new-complaints-patch-award-cancelled.http
   :code:

Disqualification of second bid award

Tender owner patches second bid award from pending to unsuccessful. No complaint period for the award was created.

.. http:example:: ../defense/http/new-complaints-patch-award-unsuccessful-2.http
   :code:

Activation of third bid award

One day time delay left. Tender owner patches third bid award from pending to active. Complaint period for the third bid award was created.

.. http:example:: ../defense/http/new-complaints-patch-award-active-2.http
   :code:

Also complaint period for the first and second (unsuccessful) bid award was created/updated.

.. http:example:: ../defense/http/new-complaints-list-award-3.http
   :code: