Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add link to Duo FAQ from Duo Documentation page #106

Open
monaghaa opened this issue Nov 2, 2020 · 1 comment
Open

Add link to Duo FAQ from Duo Documentation page #106

monaghaa opened this issue Nov 2, 2020 · 1 comment
Assignees

Comments

@monaghaa
Copy link
Contributor

monaghaa commented Nov 2, 2020

Per a user suggestion, can we add a link to the Duo FAQ for moving to a new phone to our Duo documentation? Ie.., add this link:

https://curc.readthedocs.io/en/latest/faq.html#i-have-a-new-phone-how-do-i-move-my-duo-onto-it

To this page:

https://curc.readthedocs.io/en/latest/access/duo-2-factor-authentication.html

Here is the user suggestion for context:

Hi Andy,
Thanks. FYI here's why I emailed you. I went to colorado.edu/rc. There are no useful links from that page for Duo, so I searched "Duo". It gave me this page: https://www.colorado.edu/rc/documentation/duo [https://www.colorado.edu/rc/documentation/duo]
On that page there is nothing about new phones and no link to the FAQ that you referenced. So, per the last sentence on that page, I emailed rc-help. To avoid this kind of wasteful email exchange you might want to add a link to this page (https://curc.readthedocs.io/en/latest/faq.html#i-have-a-new-phone-how-do-i-move-my-duo-onto-it [https://curc.readthedocs.io/en/latest/faq.html#i-have-a-new-phone-how-do-i-move-my-duo-onto-it]) from this page (https://www.colorado.edu/rc/documentation/duo [https://www.colorado.edu/rc/documentation/duo]).
Best,

@monaghaa
Copy link
Contributor Author

Another user had the same experience trying to find documentation on how to update their device for Duo:

"So, I read these docs:
https://www.colorado.edu/rc/documentation/duo
And didn't get there, so I emailed you. That's what came up in a google
search."


Would it be possible to

  1. Get rid of https://www.colorado.edu/rc/documentation/duo (I don't think this is actually linked to anywhere in our Colorado.edu pages, but it is still a legacy holdover from our previous website?)

  2. add a link to the Duo FAQ for moving to a new phone to our Duo documentation? Ie.., add this link:

https://curc.readthedocs.io/en/latest/faq.html#i-have-a-new-phone-how-do-i-move-my-duo-onto-it

To this page:

https://curc.readthedocs.io/en/latest/access/duo-2-factor-authentication.html

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants