One of the most difficult parts of automation is knowing what you want to automate.
As we at Rewst always say, you cannot automate a process that doesn't already exist.
However at Rewst we strive to work with our community to help all MSPs, and our amazing community has helped us to create a list of the most common processes that MSPs automate with their integrations.
This list is by no means exhaustive, but it is a great starting point for any MSP looking to automate their processes. The items on this list are not necessarily built already but are meant as a way to get you inspired (see what we did there with the page title?) to start thinking about what you want to automate.
Alert Management
- Interacting with alerts in a smart way (e.g. suppression, threading, etc.)
- Alerting when credentials are needed or when device type changes
- Alerting on new device creation and assigning SNMP credentials
Device Management
- Pulling device information (IP, hostname, serial, MAC address)
- Detecting mapping errors
User Management
- List Tenants
- Get Tenant
Existing Integration Enhancements
- Automatically creating tenant accounts when created in other systems (e.g. part of deployment with RMM)
- Improving the integration between IT Glue and Auvik
- Enhancing the ability to track billable items in PSA
- Integrating with custom company statuses and sites