One of the most difficult parts of automation is knowing what you want to automate.
As we at Rewst always say, you cannot automate a process that doesn't already exist.
However at Rewst we strive to work with our community to help all MSPs, and our amazing community has helped us to create a list of the most common processes that MSPs automate with their integrations.
This list is by no means exhaustive, but it is a great starting point for any MSP looking to automate their processes. The items on this list are not necessarily built already but are meant as a way to get you inspired (see what we did there with the page title?) to start thinking about what you want to automate.
Alert Management
- Getting lists of open alerts, matching those to mapped devices, triggering remediation operations. For example:
- Get a list of all open alerts (or alerts since a specific datetime) and filter for alerts of type Backup Failed
- Use your rmm to restart the agent
- Create a ticket in your PSA
- Looking at the Last Backup date for a device, if that is more than x days ago, triggering the remediation
- Disregarding alerts for workstations that are offline
- AutomatI the troubleshooting of common Cyber Protect Agent issues
Account Management
- Creating customers, users, etc.
- Managing user quotas
Resource Management
- Applying or revoking protection plans
- Running specific policies within a plan
- Getting protection statuses per device