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Add support for User typing indicator #303

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renatobecker opened this issue Aug 26, 2020 · 2 comments · Fixed by #332
Closed

Add support for User typing indicator #303

renatobecker opened this issue Aug 26, 2020 · 2 comments · Fixed by #332
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@renatobecker
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In order to provide a better UX, we need to support user typing indicator through the Apps-Engine.
We have been implementing integrations with chatbot platforms as well as other external applications and the ability to display that a user is typing is missing.
For instance, theSalesforce Live Agent API provides an endpoint to listen to users who are typing on Salesforce platform, so it would be nice to listen to that API and to upstream the event/data in the room where the external user is chatting.

That's, also, a very nice feature for omnichannel rooms that are served by chatbot agents, for instance, Dialogflow chatbots.
@renatobecker renatobecker changed the title Add support for typing indicator Add support for User typing indicator Aug 26, 2020
@d-gubert
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Just clarifying, is this the use case you've mentioned?

@d-gubert d-gubert added the 📖 more info needed We need more information before we can address these. label Sep 10, 2020
@renatobecker
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renatobecker commented Sep 10, 2020 •
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Just clarifying, is this the use case you've mentioned?

Yeah @d-gubert you definitely got it 👍

@shiqimei shiqimei added ⏳ in progress Items which are currently a work in progress and removed 📖 more info needed We need more information before we can address these. labels Sep 29, 2020
This was referenced Oct 13, 2020
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User Typing indicator API RocketChat/Rocket.Chat.Apps-engine
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@d-gubert @shiqimei @renatobecker