User Data Download not working

[rmsmgaspar]

Description:

When a user select "Download My Data" or "Export My Data" the client comment that an email will be sent and nothing happens

Steps to reproduce:

1. Go to "My Account" - "Preferences"
2. Click on "Download My Data" or "Export My Data"
3. A popup opens commenting that an email will be sent

Expected behavior:

Receive email with data

Actual behavior:

Nothing happens

Server Setup Information:

• Version of Rocket.Chat Server: 0.74.3
• Operating System: Linux x64
• Deployment Method: docker
• Number of Running Instances: 5
• DB Replicaset Oplog: Enable
• NodeJS Version: v8.11.4
• MongoDB Version:

Additional context

Relevant logs:

34mI20190510-13:30:00.523(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:30:00.547(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:30:00.568(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:30:00.584(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:30:00.600(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:30:00.606(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:42:00.305(0) rocketchat:logger server.js:199 SyncedCron ➔ info Starting "Generate and save statistics".
�[34mI20190510-13:42:00.398(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate and save statistics" again.
�[34mI20190510-13:42:00.625(0) rocketchat:logger server.js:199 SyncedCron ➔ info Finished "Generate and save statistics".
�[34mI20190510-13:42:00.943(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate and save statistics" again.
�[34mI20190510-13:42:00.950(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate and save statistics" again.
�[34mI20190510-13:43:00.983(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate and save statistics" again.
�[34mI20190510-13:44:00.485(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate and save statistics" again.
�[34mI20190510-13:45:00.531(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:45:00.564(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:45:00.575(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:45:00.591(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:45:00.606(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190510-13:45:00.611(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.

[zdumitru]

Duplicate of #14143

[jcatarino]

This needs urgent fix.

[Hudell]

Duplicate of #14143