Can't view Threads in div.contextual-bar for a specific channel

[nooblag]

Description:

Threads view does not work for a specific channel. We have imported Slack data but the issue only seems to manifest on a specific channel and none others. Channel name with issue does not have any special chars or anything, and the total number of messages is probably < 100.

Steps to reproduce:

1. Open channel
2. Click on "Threads" view

Expected behavior:

Threads panel opens and can navigate threaded messages as normal.

Actual behavior:

Threads panel appears to load briefly, then appears blank.

Server Setup Information:

• Version of Rocket.Chat Server: 3.7.1
• Operating System: Ubuntu 18.04.5 LTS
• Deployment Method: TAR, manual
• Number of Running Instances: 1
• DB Replicaset Oplog: ?
• NodeJS Version: v12.14.0
• MongoDB Version: 4.0.19

Client Setup Information

• Desktop App or Browser Version: Desktop App 2.17.11 and Browsers Firefox and Vivaldi
• Operating System: Linux Mint 19.3 and Windows 10

Additional context

We have imported Slack data.

Relevant logs:

No server logs, but this from Browser console:

4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79 Deprecation warning: value provided is not in a recognized RFC2822 or ISO format. moment construction falls back to js Date(), which is not reliable across all browsers and versions. Non RFC2822/ISO date formats are discouraged and will be removed in an upcoming major release. Please refer to http://momentjs.com/guides/#/warnings/js-date/ for more info.
Arguments: 
[0] _isAMomentObject: true, _isUTC: false, _useUTC: false, _l: undefined, _i: 1593867505.011200, _f: undefined, _strict: undefined, _locale: [object Object]
Error
    at Function.createFromInputFallback (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:31626)
    at La (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:55964)
    at Va (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:59296)
    at Ha (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:59163)
    at qa (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:58882)
    at Wa (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:59654)
    at $a (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:59688)
    at r (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79:28279)
    at Module.g [as formatDateAndTime] (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423:199455)
    at Object.time (https://***REMOVED SENSITIVE VALUE***/4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423:850179)
w @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
La @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
Va @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
Ha @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
qa @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
Wa @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
$a @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
r @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:79
g @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
time @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
t._withTemplateInstanceFunc @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
p.call @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:286
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
t._withTemplateInstanceFunc @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._withCurrentView @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
unless:condition @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
_compute @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
t @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
o.autorun @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
h.View.autorun @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
n @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
o.nonreactive @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._withCurrentView @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._fireCallbacks @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._createView @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._materializeView @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
t @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._materializeDOM @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h._materializeDOM @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
o.nonreactive @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
h._materializeView @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
h.render @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:218
getDomOfRoom @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
setTimeout (async)
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
y @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:423
_compute @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
_recompute @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
o._runFlush @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
a @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
postMessage (async)
u @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
_ @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
invalidate @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
changed @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:145
t.runTask @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
t.flush @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
t.drain @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
insert @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:145
update @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:145
update @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:167
o.each.c.Collection.<computed> @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:304
Object.entries.forEach.i.<computed> @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:306
upsert @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:167
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:306
r.withValue @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
directOp @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:306
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:306
Object.entries.forEach.i.<computed> @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:306
u @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:425
m @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:425
async function (async)
m @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:425
(anonymous) @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:425
_compute @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
_recompute @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
o._runFlush @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
a @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
postMessage (async)
u @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:1
_ @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
invalidate @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
changed @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:143
statusChanged @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
_connected @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
socket.onopen @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
r.dispatchEvent @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
k._dispatchOpen @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
k._didMessage @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
o.ws.onmessage @ 4465ea78e0e458dea9b30af79b6a71ea87adfd73.js?meteor_js_resource=true:157
Show 16 more frames

[MartinSchoeler]

@nooblag does the message that start the thread have anything in special? Since I'm not being able to reproduce this even using slack imports.

[nooblag]

Hi there, do you mean special characters? If so, that's a good question.

Going back to the very top/start of the channel, in the very first thread, there are asterisks (*) and left and right single quotes (‘’) used in the first message; a :slight_smile: emoticon; and a HTTP link. Nothing else other than that. The reply in that thread (which is the only reply) contains a HTTPS link.

The second thread of the channel contains an @ mention to an old user whose account has now been deactivated for many months. Perhaps that is causing a problem? Unfortunately I am not in a position to activate/deactivate the specific user to test that theory, but maybe that's causing a problem?

Other threads I'm looking at have similar characteristics: punctuation chars and/or links; and old @ mentions.

[nooblag]

This issue still persists in 3.7.1.

[nooblag]

Issue persists in 3.9.0

[nooblag]

Issue persists in 3.9.3

[nooblag]

Issue persists in 3.10.3.

[nooblag]

Issue persists in 3.11.1

[nooblag]

Perhaps this problem has something to do with #18983 ? i.e. If messages in the thread have no username or something, or other problematic characters, the thread in Rocket Chat crashes? Please see this comment #18983 (comment) for an explanation of what I mean?

[nooblag]

Closing, as gave up on Rocket Chat many years ago, bugs go unfixed.