Problem in integration SMS. Several rooms open to the same contact (phone number).

[fabiojssf]

Description:

When receiving simultaneous messages from the same contact, several rooms are opened with individual messages in a short period of time.

Steps to reproduce:

1. Active option in the omnichannel -> Routing -> Assign new conversation to a bot agent (true).
2. Configure bot to return conversation to queue.
3. Send multiple message to services SMS.
4. Check the queue for multiple open rooms for same guest.

Expected behavior:

We expect the queue to have only one room with multiple messages.

Actual behavior:

It currently has several rooms with a message each.

Server Setup Information:

• Version of Rocket.Chat Server: 3.16.1
• Operating System: Linux Debian 10.
• Deployment Method: Docker
• Number of Running Instances: 1
• DB Replicaset Oplog: 226?
• NodeJS Version: v12.22.1
• MongoDB Version: 4.0.27

Client Setup Information

• Desktop App or Browser Version: Chrome Version 93.0.4577.63 (Official Build) (64-bit)
• Operating System: Linux Mint 20.1 Cinnamon

Additional context

Relevant logs:

No present log.