Restored installation in docker : can't install apps

[vidlb]

Description:

When trying to install new applications, I always got this kind of message :

Sadly, an error occured while processing your request.

Request ID: 8bb56915-5197-482b-903a-a6ef1558721f
Error Code: 264
Error: workspace is missing

I already tried to re-connect this self hosted instance to my cloud console, and synced. The problem is still here.

Steps to reproduce:

Just trying to install a free app in the market place.

I recently moved this old ubuntu installation to a docker container (using mongodump).
I add some troubleshoot during first launch (because of the setup wizard, and also TOTP config) but I managed those issues using env variables.
Now everything is working smoothly, expect for this marketplace error.

Server Setup Information:

• Version of Rocket.Chat Server: 5.0.2
• Operating System: Ubuntu 20.04
• Deployment Method: Docker 20.10.17
• Number of Running Instances: 1
• DB Replicaset Oplog: enabled
• NodeJS Version: 14.9.3
• MongoDB Version: 4.4.15

Client Setup Information

• Desktop App or Browser Version: desktop app 3.8.7
• Operating System: Ubuntu 20.04

Logs

Not sure if this is related since there are no log message when I try to install an app, but here is a timeout error message :

{"level":50,"time":"2022-08-10T12:00:22.944Z","pid":1,"hostname":"0683f76b90c2","name":"System","err":{"type":"FetchError","message":"network timeout at: https://cloud.rocket.chat/api/v2/workspaces/62f0fa985db81400015dd3ec/client","stack":"FetchError: network timeout at: https://cloud.rocket.chat/api/v2/workspaces/62f0fa985db81400015dd3ec/client<br>    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/meteor/fetch/node_modules/node-fetch/lib/index.js:1437:13)<br>    at listOnTimeout (internal/timers.js:557:17)<br>    at processTimers (internal/timers.js:500:7)","name":"FetchError"},"msg":"network timeout at: https://cloud.rocket.chat/api/v2/workspaces/62f0fa985db81400015dd3ec/client"} 

[steffen-kdab]

We have exactly the same problem. Rocket.Chat 5.0.2 enterprise running in docker, connected and sync'ed to workspace on cloud.rocket.chat, but still I get

Sadly, an error occured while processing your request.

Request ID: 201d7dea-d37c-4894-b31c-ebbdd6c166f3
Error Code: 264
Error: workspace is missing

when trying to install an app from the marketplace.

[NoxInmortus]

Same issue with 5.1.4

[vidlb]

I was able to fix this by removing the linked instance from my account and restarting the Cloud Console connexion process from the beginning.