Omnichannel transfer comment is not wrapped to multiple lines

[krenuser]

Description:

When transferring omnichannel conversation to another agent with a comment, text is not wrapping to new line, going out of the line with "...".

Steps to reproduce:

1. Agent A: Receive omnichannel conversation.
2. Transfer it to agent B, leaving long text comment.
3. See on agent B's chat non-wrapped text (rest of it is not visible).

Expected behavior:

Transfer comment text is wrapped to multiple lines if needed.

Actual behavior:

Transfer comment text is rendered in a single line, which is hidden behind the end of the line.

Server Setup Information:

• Version of Rocket.Chat Server: 5.0.4
• Operating System: Ubuntu 20.04
• Deployment Method: docker
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: v14.19.3
• MongoDB Version: 5.0.11 / wiredTiger

Client Setup Information

• Desktop App or Browser Version: Desktop 3.8.7
• Operating System: Windows 10

Additional context

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Relevant logs:

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[dudanogueira]

Hi! Nice catch :)

As a dirty workaround, while we work on fixing this .... 🙈
you can add this at ADMIN > GENERAL > LAYOUT > CUSTOM CSS:

div.rcx-message-system__body{
  white-space: pre-wrap !important;
}

It may affect other elements around, but at least will make the comments readable.

Thanks for pointing out. We really appreciate it.

[vorbrodt]

Is this being worked on? Otherwise, I would like to be assigned to it.

[sandeep13122002]

is anyone working on this issue?

[dudanogueira]

@vorbrodt and @sandeep13122002, thanks for the interest!!

Please, instead of asking if there is anyone already working on the issue, you can go ahead and fix it.

If you have any doubts about how to achieve that, you ask at https://open.rocket.chat/channel/hacktoberfest

Thanks!

[nishant23122000]

Hui @dudanogueira Can you please go through this PR RocketChat/fuselage#891 (comment) and put your thoughts? Thanks

[dudanogueira]

Hui @dudanogueira Can you please go through this PR RocketChat/fuselage#891 (comment) and put your thoughts? Thanks

Hi @nishant23122000 sorry for the delay here.

Added there my 2 cents

[coderboy-yash]

Hi, @dudanogueira is this issue still open I want to work on this issue.
Can you please assign this to me?

[adityamaliyan]

working on it :)

[harshp0205]

Hi, @dudanogueira is the issue still open?

[vaishnavi192]

there is already one PR so is this issue open or not?

[Gokulsankar-21]

i would like work on this issue. is this issue still open or not? @krenuser