Livechat Realtime API: livechat:getInitialData method not found

[Elintondm]

After update RC to 5.0.4 the Realtime API method is gone: livechat:getInitialData

Logs:

Send message failed: {"isClientSafe":true,"error":404.0,"reason":"Method \u0027livechat:getInitialData\u0027 not found","message":"Method \u0027livechat:getInitialData\u0027 not found [404]","errorType":"Meteor.Error"}

[sampaiodiego]

it was removed with breaking changes on 5.0: #25889

cc @KevLehman @murtaza98

[Elintondm]

Thanks!!!

We use this method of Realtime API to see if the given client is already with an open chat and to discover the current chat department.

Please how to discover these things using realtime API now?

[Elintondm]

Is it possible to downgrade the RC version of a cloud version?

[murtaza98]

Thanks!!!

We use this method of Realtime API to see if the given client is already with an open chat and to discover the current chat department.

Please how to discover these things using realtime API now?

Hi @Elintondm Can you check if any of these endpoints fit your use-case

1. /livechat/room - This allows you to query a single room using visitor's token & from that response you should get the corresponding department ID
2. /livechat/rooms - This is a bit more flexible API which is designed for livechat managers who can query using multiple filters. So you can use it to query open rooms from specific departments

[murtaza98]

Is it possible to downgrade the RC version of a cloud version?

I'm not really sure about this. Can you please reach out to the support team to check about SaaS https://desk.rocket.chat